Customer Information Management/ Customer Databases Software, Hardware, Services and Research Papers

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Customizable Customer Relationship Management (CRM) Suite for Enterprises
by: CDC Software - Pivotal CRM.

Case Study: Leading Gaming and Entertainment Company Increases Customer Loyalty with Equifax Database Solutions

by Equifax.

March 2008 - (Free Research) Read this white paper to explore a case study detailing how to increase customer loyalty and drive repeat visits to vendor locations. Explore a database that offers a single customer view, facilitating convenient, relevant offers to consumers.

(CASE STUDY)

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E-Book: Making Real-time Information a Reality in the Contact Center

by Genesys Co.

September 2008 - (Free Research) This E-book from SearchCRM.com explores best practices and strategies for using real-time information in the call center.

(E-LEARNING TUTORIAL)

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Delivering the Power of Choice with Microsoft Dynamics CRM

by Accela Communications

September 2008 - (Free Research) The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.

(WEBCAST)

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New Application Security Regulations: Building Compliance In

by Ounce Labs

January 2008 - (Free Research) Ounce Labs is one of the leading source code analysis vendors to provide PCI-specific capabilities. Our solution provides your executives, analysts, developers and auditors with the answers they need to manage risk within your system.

(WHITE PAPER)

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Genesys Global Consumer Survey - 2007

by Genesys Co.

March 2008 - (Free Research) This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.

(WHITE PAPER)

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Moving beyond the Map--and across the Enterprise: The Latest Location Intelligence Solution Capabilities to Meet the Expanding Needs of Today’s Communication Providers and Utilities

by MapInfo Corporation.

July 2008 - (Free Research) The MapInfo Professional solution is a windows based mapping application that enables easy visualization of the relationships between data and geography, and performance of detailed analysis to drive insightful decisions.

(WHITE PAPER)

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Location Intelligence: The New Geography of Business

by MapInfo Corporation.

March 2008 - (Free Research) This white paper explores the benefits associated with location intelligence for analyzing and deploying location-based information.

(WHITE PAPER)

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Best Practices for Delivering Interactive, Intelligent Documents

by Exstream Software.

April 2008 - (Free Research) This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…

(WHITE PAPER)

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Whatever Happened to Service?

by SERVICEPower.

June 2008 - (Free Research) After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results.

(CASE STUDY)

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Business Intelligence Moves into the Mainstream: Supporting Pervasive BI with New Technology

by Kognitio

July 2008 - (Free Research) Business Intelligence (BI) is an important part of traditional strategic analytics like customer buying habits, product profitability, market trending, etc. Kognitio WX2 is changing and accelerating the dynamics of the evolving move toward pervasive BI.

(WHITE PAPER)

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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

by CDC Software - Pivotal CRM (E-mail this company)

November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters.

(WHITE PAPER)

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Customizable Customer Relationship Management (CRM) Suite for Enterprises

by CDC Software - Pivotal CRM (E-mail this company)

Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.

(SOFTWARE PRODUCT)

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Direct Marketing Company Gets It Done Faster with DMExpress

by SyncSort

August 2008 - (Free Research) Syncsort provided DMC with a free Proof-Of-Concept to demonstrate the benefits that DMExpress could provide. Using DMExpress, DMC was able to significantly decrease the elapsed time.

(CASE STUDY)

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TechNet Webcast: Virtualization of Production Workloads Including Active Directory, SQL Server, and Others (Level 200)

by Microsoft

October 2008 - (Free Research) This session presents the Contoso path to SQL Server consolidation and describes the possible solutions that can be deployed.

(WEBCAST)

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SOA and BPM: Achieving Alignment of Business and IT Objectives

by Metastorm

May 2008 - (Free Research) This white paper explores the steps necessary for implementing a collaborative SOA. Discover the tools essential for to combining the strategic advantages of BPM with SOA to align IT initiatives with business objectives.

(WHITE PAPER)

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Subscriber Data: How Service Providers Can Mine the Gold Buried in Their Networks

by Alcatel Lucent

August 2008 - (Free Research) This white paper discusses how customer information or subscriber data is an important asset to be managed. Learn how service providers can use subscriber data as a foundation to generate new revenue streams and strengthen their brand.

(WHITE PAPER)

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Streamlining Marketing Management and Processes, a Merrill Lynch Success Story

by Aprimo, Inc.

June 2008 - (Free Research) This 2002 case study details Merrill Lynch’s GPC Marketing team that successfully implemented Aprimo’s Planning & Financial Management solution to better manage their $100 million-plus marketing spend.

(CASE STUDY)

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Gartner's Magic Quadrant for Marketing Resource Management

by Aprimo, Inc.

June 2008 - (Free Research) MRM is a set of processes and capabilities designed to enhance a company’s ability to orchestrate and optimize internal and external marketing resources.

(WHITE PAPER)

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Datanomic Data Migration and System Integration

by Datanomic.

Datanomic's Customer Data Migration solutions are designed for customers and partners to minimize the risk of their data migration projects failing or overrunning due to data issues.

(SOFTWARE PRODUCT)

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Customer Information Quality Protection and Assessment

by Datanomic.

A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.

(SOFTWARE PRODUCT)

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Acquire, Analyze, and Present Data with LabVIEW

by National Instruments

NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple. With interactive assistants, code generation, and connectivity to thousands of devices, LabVIEW makes gathering data as simple as possible.

(SOFTWARE PRODUCT)

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Microsoft Dynamics CRM Online ® Offer

by Microsoft

May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.

(WHITE PAPER)

GO TO WHITE PAPER

Lean Communications - Enabling Manufacturing Processes through Visual Technologies

by TANDBERG.

March 2008 - (Free Research) In every organization there are wasteful activities, both in operations and in communications. Seldom, however, are these activities conveniently labeled as wasteful, nor do these activities standout and beg for improvement. In fact…

(WHITE PAPER)

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Data Quality - The Foundation of Operational Effectiveness

by Pitney Bowes Group 1 Software

April 2008 - (Free Research) Operational and analytical business processes rely on a solid, high-quality data foundation, but companies often neglect data quality until a major problem occurs that could've been avoided. Learn about the benefits and importance of da...

(WHITE PAPER)

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Meet Healthcare Business Needs with Document Workflow Technology

by Captaris

February 2008 - (Free Research) Discover how document-centric workflow will benefit healthcare organizations and how it manages the lifecycle of medical documents and patient records, from the initial capture through process management, delivery and archive stages.

(WHITE PAPER)

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