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| ICT GROUP Introduces I-Home Remote Agent Service Delivery Offering |
| ICT GROUP Inc., a global provider of customer management and business process outsourcing (BPO) solutions, announced the official launch of its I-HomeTM remote agent service delivery offering. Based on its performance track record in Canada and ability to deliver improved quality, increased staffing power, reduced agent attrition and enhanced overall customer satisfaction, the company is now deploying this flexible, secure home delivery platform on a broader basis throughout North America. |
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[Full Article]
Nov-28-2008 |
| WorkLight and Tata Join Forces to Deliver Web 2.0 Business Solutions |
| WorkLight Inc., a Web 2.0 for business specialist, and Tata Consultancy Services, a global IT services and business solutions firm, has announced a partnership to provide companies the ability to securely engage customers, partners and employees through consumer Web 2.0 tools, such as Facebook, iGoogle, iPhone apps, desktop gadgets, RSS and more. Enabling secure, personalized and enterprise-grade interactions beyond the portal, companies will gain real business edge and significant advantages while reaping increased value from their existing infrastructure. |
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[Full Article]
Nov-28-2008 |
| TugLink Launches |
| TugLink.com, a new peer-to-peer job referral exchange, allows job searchers to introduce themselves to company insiders, get unpublished job leads and receive coveted referrals to hiring managers. Employers visit the website to scout for the best talent for their organizations. To reward insiders for their assistance, job-seekers may announce a referral bonus. Posted bonuses range anywhere from zero to hundreds of dollars and are paid only after a candidate is hired as a result of insider's referral. TugLink provides extra leverage in the tough job market when competition for jobs is especially tight. |
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[Full Article]
Nov-13-2008 |
| Nutricia Rolls out Sword ciboodle for Multi-Channel CRM |
| Sword ciboodle, a provider of customer-oriented business software and services, has announced that it is working with UK baby food giant, Nutricia Ltd., to help the company enhance its customer-service capabilities. By deploying Sword ciboodle's CRM platform, Nutricia aims to boost its contact center's performance in order to provide an improved experience for its customers. |
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[Full Article]
Nov-07-2008 |
| U.S. Bank Selects Gmt For Branch Workforce Optimization |
| GMT Corp., a provider of enterprise workforce management and performance optimization solutions, has announced that it has been awarded a contract from a large retail bank in the United States to deploy its workforce management solution, GMT Planet. The agreement includes GMT Planet workforce management software for the bank's network of over 1,000 branch locations nationwide, including associated project management, implementation and training services, as well as the development of branch capacity models. |
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[Full Article]
Nov-07-2008 |
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