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| Amdocs Delivers Rogers Integrated Customer Management Products |
Amdocs , a provider of customer experience systems, announced that Rogers Communications Inc., a diversified Canadian communications and media company, has upgraded its Amdocs customer management system to Amdocs CES 7.5. The new Amdocs customer management system will allow Rogers to provide a personalized customer experience and improve first-call resolution for wireless, cable and telephony customers across Canada.
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[Full Article]
Aug-23-2009 |
| CureCRM Launches as CRM Scheduler for Twitter, Salesforce.com |
CureCRM has launched a browser-based SAAS solution that tracks prospect and customer conversations in e-mail applications and Twitter to trigger a CRM engagement. CureCRM also includes an automated, e-mail-based scheduling assistant to help sales teams schedule and place meetings into Google, Apple's iPhone and Microsoft Outlook calendars. CureCRM also offers plug-ins for Outlook and Salesforce.com.
source: eWeek
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[Full Article]
Aug-23-2009 |
| Frustrated tweets new headache for airlines |
Indignant letters, e-mails and phone calls can still get results for unhappy airline travelers, but more are finding that if you really want to vent your frustrations, you can now be loud and fast and public. At least that's the buzz on Twitter, where airlines are discovering that fuming passengers who have been stranded, delayed or just plain piqued are increasingly letting their undiluted rage fly around the Internet, often from the confines of their cramped airplane seat.
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[Full Article]
Aug-19-2009 |
| Infor Unveils New CRM Solution |
Infor announced the availability of Infor CRM i Edition, a new solution that provides enhanced customer relationship management (CRM) capabilities to customers with Infor enterprise resource planning (ERP) solutions on IBM System i platforms. CRM i Edition, linked with Infor's ERP products, provides Infor customers a single, integrated view of customer-related information such as credit limits, financial transactions, orders, quotes, shipments, and more. End users can access the solution via their Internet browser, ensuring data availability anywhere, anytime. The solution further simplifies use by providing CRM data to users through a single access point. CRM i Edition has robust capabilities for campaign management, opportunity management, sales process management, and quotation and order management.
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[Full Article]
Aug-09-2009 |
| SugarCRM Releases Sugar Community Edition |
SugarCRM, a world leading provider of commercial open source customer relationship management (CRM) software, announced today the availability of Sugar Community Edition on the Microsoft Web Platform, a Microsoft framework for developing, deploying and hosting Web applications. With a strong Windows user community, Sugar Community Edition has grown to be one of the most used CRM applications in the world due to its ease-of-use, open standards and ability to run across platforms. Sugar Community Edition is currently used by more than 55,000 companies and 600,000 users.
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[Full Article]
Aug-09-2009 |
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