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Results for keyword: 3Com CRM Cti Ivr

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	Topics related to your search: Telephony/ CTI/ VOIP \| Unified Communications / Voice & Data Convergence \| Interactive Voice Response (IVR/ CTI) \| Customer Relationship Management (CRM) \| Customer Service (General) \| Business Intelligence Solutions \| Customer Experience Management (CEM) \| Contact Center Management \| Teleconferencing \| Call Center Management

Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience

by Angel.com

October 2008 - (Free Research) Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.

(WEBCAST)

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E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes

by Angel.com

November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.

(WHITE PAPER)

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Thriving in an Economic Downturn

by Avaya Inc.

August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.

(WHITE PAPER)

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5 Ways to Put Your CRM Data to Work for You and Your Customers

by Angel.com

October 2008 - (Free Research) This paper explores the various ways that today’s organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.

(WHITE PAPER)

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Voice-Enabling Salesforce.com with SalesByFone

by Angel.com

October 2008 - (Free Research) SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone.

(WEBCAST)

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience

by Avaya Inc.

July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.

(WHITE PAPER)

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Are You Ready for Unified Communications? Creating an IT Organization to Support Unified Communicaitons

by Avaya Inc.

November 2008 - (Free Research) On top of the new business communication capabilities that are possible with unified communications (UC), new challenges await the IT department in how to deploy and manage this integrated platform.

(WHITE PAPER)

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Siemens Enterprise Communications

by CA

October 2008 - (Free Research) When Siemens Enterprise Communications expanded its network management services, it overcame the challenge of meeting growing customer demands while keeping costs low, by using a Network & Voice Management solution from CA.

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Ensuring Successful Voice Over IP Deployment

by CA

October 2008 - (Free Research) During this podcast learn what you can do at each stage of a VoIP deployment that will help you understand the capacity requirements of your current environment, smooth your transition to IP voice, expedite time to value and maximize ROI.

(PODCAST)

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InComparison Network and Voice Management Software paper by Bloor Research

by CA

October 2008 - (Free Research) In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.

(WHITE PAPER)

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The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model

by Avaya Inc.

June 2008 - (Free Research) This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions.

(WHITE PAPER)

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Optimize Multi-vendor Voice and Data Networks for Service Quality, Responsiveness, and Cost of Delivery

by CA

August 2008 - (Free Research) Learn how CA Network and Voice Management solution improves the quality of service, reduces the impact of service disruptions and controls OPEX and CAPEX through better use of resources.

(WHITE PAPER)

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The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service

by Genesys

June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.

(WHITE PAPER)

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eBook: The Definitive Guide to Converged Network Management

by CA

October 2008 - (Free Research) This guide highlights the overall service management challenges facing enterprise business and identify common industry best practices for effectively managing an integrated, unified communications environment using VoIP.

(WHITE PAPER)

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Choosing the Right VOIP Gateway for Microsoft UC: A Guide for Voice Infrastructure Decision-Makers

by NET Quintum

November 2008 - (Free Research) This white paper outlines the opportunities and challenges companies face as they implement Microsoft UC as part of their overall computing-and-communications environments.

(WHITE PAPER)

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Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers

by Alcatel-Lucent

November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance.

(CASE STUDY)

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White Paper: The Windows Mobile Netbook for the Enterprise with Low TCO

by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.

(WHITE PAPER)

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Telecom Expense Management: A Valuable Solution for an Economic Slowdown

by AnchorPoint

August 2008 - (Free Research) Read this paper to learn how executing an effective Telecom Expense Management (TEM) strategy can achieve two objectives with one solution – reduce telecom vendor expenses and increase the operating efficiency of your staff.

(WHITE PAPER)

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Gartner's Magic Quadrant Report for Web Conferencing

by Adobe Systems, Inc.

November 2008 - (Free Research) Gartner's magic quadrant for Web conferencing provides details about functionality of the product and the market. Learn the current vendors in play, their strengths and cautions, and where they stand among competition.

(WHITE PAPER)

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Midsize Communications Solutions for Dummies

by Avaya Inc.

November 2008 - (Free Research) Midsize Business Communications for Dummies explores the unique challenges faced by midsize businesses and how intelligent communications can improve interactions across employees, suppliers and customers.

(WHITE PAPER)

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The Next Generation of Web Conferencing

by Adobe Systems, Inc.

March 2008 - (Free Research) This white paper explores the ability to have a more productive and engaging web conferencing experience-while providing the IT department with a program that efficiently utilizes bandwidth and minimally impacts the infrastructure.

(WHITE PAPER)

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Keeping Your Workforce Connected

by Cisco Systems, Inc.

March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. In this whitepaper learn how IP (Internet Protocol) communications and Virtual Private Networks (VPNs) can help your business.

(WHITE PAPER)

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Cisco IPC Cost Savings Calculator

by Cisco Systems, Inc.

February 2008 - (Free Research) This tool will estimste your current voice costs based on industry averages in a traditional PBX environment.

(WEBCAST)

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Genesys Global Consumer Survey - 2007

by Genesys

March 2008 - (Free Research) This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.

(WHITE PAPER)

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Cable Communications Industry: Meeting the critical needs of today's cable operators

by MapInfo Corporation

September 2008 - (Free Research) This white paper details how using location intelligence solutions can assist in the successful rollout of telecommunications services.

(WHITE PAPER)

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