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Results for keyword: Act Contact Management Enterprise

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Customer Support Solution
by: Extraview Corporation.

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by: Information Builders Inc..

Actuate Performancesoft Suite: Performance Management Solution
by: Actuate.


	Topics related to your search: Contact Center Management \| Call Center Management \| Customer Relationship Management (CRM) \| Automatic Call Distribution ACD \| Business Intelligence Solutions \| Customer Service (General) \| Business Process Management (BPM) \| Service Oriented Architecture (SOA) \| Help Desk and Call Management \| Customer Experience Management (CEM)

ISYS: Desktop Search Engine - Enterprise Search Tool

by ISYS Search Software

ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.

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Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service

by Avaya Inc.

June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.

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White Paper: The Windows Mobile Netbook for the Enterprise with Low TCO

by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.

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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center

by Infor

March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience

by Avaya Inc.

July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.

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Roadmap for Implementing a Multi-Site IP Contact Center

by Avaya Inc.

May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.

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Contact Centers for Dummies

by Avaya Inc.

November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.

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Reduce Gross Payroll Expenses by 1-5% with Infor HCM Time & Attendance

by Infor

March 2008 - (Free Research) View this Webcast to discover how a time and attendance solution can help enterprises accurately calculate gross payroll and comply with complex regulations.

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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations

by CosmoCom, Inc.

October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.

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Holistic Customer Strategies for the Enterprise: Peppers and Rogers Report on the Payoffs

by Infor

February 2008 - (Free Research) A single view of the customer includes adoption and governance issues that help an enterprise act as a customer advocate, predict lifetime value, and effectively segment its customer base.

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Extraordinary Customer Service

by Avaya Inc.

June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.

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Increase First Contact Resolution: The Key to Superior Support

by Citrix Online - GotoAssist

July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.

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Taking Your Payroll Data from the Basement to the Board Room

by Infor

March 2008 - (Free Research) View this Webcast to explore the evolution of payroll and workforce data and their value to your enterprise. Discover how enterprises today are using payroll data to improve profits, grow business and become employers of choice.

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Managing Mobility in the Enterprise

by Sybase iAnywhere

September 2008 - (Free Research) Mobile empowerment enables employees to take back office systems to the point of interaction with the customer anywhere. This paper highlights some of the areas mobility will expand and address how companies should advantageously manage such mobility.

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Staying One Step Ahead

by Dell, Inc.

September 2008 - (Free Research) A Dell PowerVault MD3000 direct-attached storage array provides fast access to data, essentially acting as a storage area network (SAN) connected via serial-attached SCSI (SAS) cables instead of Fibre Channel.

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BlackBerry Enterprise Server for IBM Lotus Domino Version 4.1: Feature and Technical Overview

by BlackBerry

April 2008 - (Free Research) Learn about the next step in wireless networking, the BlackBerry Enterprise Server. This paper provides an in-depth look at its architecture, components and key technical features.

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6 Steps To ERP Implementation Success

by IFS

February 2008 - (Free Research) Implementing ERP, CRM, EAM is complicated. Here are six simple steps to take in order to manage that complexity.

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IFS Enterprise Asset Management - EAM / CMMS

by IFS

IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.

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Research Listing: Is there any Strategy in Your Strategic Plan?

by Actuate

May 2008 - (Free Research) Strategy is the common thread of an integrated planning and management system, and forms the basis for communicating the organization's approach for improving mission effectiveness for stakeholders.

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Best Practices for Data Loading into SAP® ERP Systems

by Winshuttle, Inc.

December 2008 - (Free Research) This white paper examines existing data-loading methods and best practices to easily incorporate data into SAP solutions.

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Go Green and Increase Profitability with Virtual Contact Centers

by Avaya Inc.

June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.

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Enterprise Risk Management in the Financial Services Industry: International Benchmark Survey May 2007

by SAS Institute Inc.

September 2008 - (Free Research) This report presents the 2007 results of SAS’ annual international benchmark survey on enterprise risk management (ERM) in the financial services industry.

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GFI EventsManager

by GFI Software Ltd.

GFI EventsManager is an award-winning events monitoring, management and archiving solution, that supports a wide range of event types such as W3C, Windows events, Sylogs and SNMP traps generated by devices such as firewalls, routers and sensors.

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Unified Communications Implementation: The 7 Areas of your Business That Must be Primed

by Avaya Inc.

September 2008 - (Free Research) In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.

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Blackberry Enterprise Server v4.1 Service Pack 6

by BlackBerry

August 2008 - (Free Research) The BlackBerry Enterprise Solution provides push-based access to email; calendar, contacts, tasks and notes; instant messaging; web-based applications and services and enterprise applications.

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