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Results for keyword: Act Contact Management Patent

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Customer Support Solution
by: Extraview Corporation.

WebFOCUS Operational Enterprise Business Intelligence
by: Information Builders Inc..

Actuate Performancesoft Suite: Performance Management Solution
by: Actuate.


	Topics related to your search: Contact Center Management \| Call Center Management \| Automatic Call Distribution ACD \| Business Intelligence Solutions \| Customer Relationship Management (CRM) \| Service Oriented Architecture (SOA) \| Help Desk and Call Management \| Customer Service (General) \| Web Services \| Virtualization

ISYS: Desktop Search Engine - Enterprise Search Tool

by ISYS Search Software

ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.

(SOFTWARE PRODUCT)

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Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service

by Avaya Inc.

June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.

(WHITE PAPER)

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Deliver Application-level Security at Data Center Performance Levels

by Check Point Software Technologies Ltd.

September 2008 - (Free Research) The shift from network-layer attacks to dynamically changing application-layer threats has dramatically increased security needs. This paper examines appliances, and Check Point’s solution, Power-1, that can guarantee performance yet maintain a high level of security.

(WHITE PAPER)

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White Paper: The Windows Mobile Netbook for the Enterprise with Low TCO

by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.

(WHITE PAPER)

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Woods Gain Advanced Web Filtering Technology with Bloxx

by Bloxx, Inc.

September 2008 - (Free Research) The Bloxx Web filtering appliance with Tru-View Technology combines the best of traditional methods with its patented language analysis and intelligent identification techniques, providing three levels of protection.

(WHITE PAPER)

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Oversight Systems: Risk-Based Segregation of Duties

by Oversight Systems

August 2008 - (Free Research) Oversight Systems takes continuous controls monitoring to the next level by combining user access rights testing with its patented Real-Time Transaction Inspection. Preventive controls combine with real-time detective controls to provide best p…

(WHITE PAPER)

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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center

by Infor

March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.

(WHITE PAPER)

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Technology Audit: Next-Generation Real Time Web Filtering

by Bloxx, Inc.

September 2008 - (Free Research) Bloxx is a provider of third-generation Web Filtering solutions and its appliance-based Tru-View Technology (TVT) solution is tasked with reducing the risks to business and its users from inappropriate Internet use.

(WHITE PAPER)

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Increase First Contact Resolution: The Key to Superior Support

by Citrix Online - GotoAssist

July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.

(WEBCAST)

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Identifying and Caching Dynamic Web Applications: A Flexible Approach to Solving Performance Issues

by F5 Networks

September 2008 - (Free Research) Dynamic Caching completely changes the caching model, making it possible to cache a much broader variety of content including highly dynamic web pages, query responses, and XML objects. This patented technology is completely unique to F5.

(WHITE PAPER)

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Data Center Waterless Fire Suppression System – Asset Protection

by Peripheral Manufacturing. Inc.

Aero-K® - Waterless,Fast, Safe and Reliable potassium based aerosol Fire Suppression Systems that extinguishes fire in seconds, is environmentally friendly and protects electronic equipment, media and personnel.

(HARDWARE PRODUCT)

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Contact Centers for Dummies

by Avaya Inc.

November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.

(WHITE PAPER)

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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations

by CosmoCom, Inc.

October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.

(WHITE PAPER)

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience

by Avaya Inc.

July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.

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Go Green and Increase Profitability with Virtual Contact Centers

by Avaya Inc.

June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.

(WHITE PAPER)

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Roadmap for Implementing a Multi-Site IP Contact Center

by Avaya Inc.

May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.

(WHITE PAPER)

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Bloor Report for ISVs: Expand Potential Market and Enhance TCO with Cost Effective Mainframe Integration

by DataDirect Shadow

November 2008 - (Free Research) DataDirect’s Shadow is well-established mainframe SOA/data integration middleware that has built a leading position in bridging the gap between the mainframe environment and the growing range of other systems, tools and applications.

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Reduce Gross Payroll Expenses by 1-5% with Infor HCM Time & Attendance

by Infor

March 2008 - (Free Research) View this Webcast to discover how a time and attendance solution can help enterprises accurately calculate gross payroll and comply with complex regulations.

(WHITE PAPER)

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GFI EventsManager

by GFI Software Ltd.

GFI EventsManager is an award-winning events monitoring, management and archiving solution, that supports a wide range of event types such as W3C, Windows events, Sylogs and SNMP traps generated by devices such as firewalls, routers and sensors.

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How to Write an Archiving Program RFP

by Storage Magazine

September 2008 - (Free Research) All archiving programs aren't alike. Here's how to craft an RFP that lets you compare programs on an equal footing and find the application that best fits your environment.

(WHITE PAPER)

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Capacity Analyzer: Adavanced Analytics for Capacity Management

by VKernel

November 2008 - (Free Research) By continuously monitoring shared capacity utilization trends in your VMware ESX environment, Capacity Analyzer significantly reduces the time and costs of identifying current capacity bottlenecks causing performance problems.

(ARTICLE)

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An Approach to Data Management with Higher Application Service Levels at a Lower Cost

by Sybase, Inc.

October 2008 - (Free Research) Learn how ASE Cluster Edition employs a shared data cluster architecture designed to support up to 32 computers (or nodes), each running one or more instances of ASE’s core database manager.

(WHITE PAPER)

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Network Faxing and HIPAA: Security and Privacy in the Health Care Industry

by Castelle

February 2008 - (Free Research) The Health Insurance Portability and Accountability Act (HIPAA) prescribes new health care industry rules and recommendations for the handling and transmission of patient health information.

(WHITE PAPER)

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Holistic Customer Strategies for the Enterprise: Peppers and Rogers Report on the Payoffs

by Infor

February 2008 - (Free Research) A single view of the customer includes adoption and governance issues that help an enterprise act as a customer advocate, predict lifetime value, and effectively segment its customer base.

(WHITE PAPER)

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Staying One Step Ahead

by Dell, Inc.

September 2008 - (Free Research) A Dell PowerVault MD3000 direct-attached storage array provides fast access to data, essentially acting as a storage area network (SAN) connected via serial-attached SCSI (SAS) cables instead of Fibre Channel.

(CASE STUDY)

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