Act Contact Management Pennsylvania - CRMindustry Results for Act Contact Management Pennsylvania

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Results for keyword: Act Contact Management Pennsylvania

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Prosperity Learning Management System (LMS)
by: Ziiva.

Captaris® Alchemy®: Document Management Software
by: Captaris, Inc..

Enterprise Content Management Study, the Value of Standardization of Content Management across the Enterprise
by: IBM.


	Topics related to your search: Customer Relationship Management (CRM) \| Endpoint Security \| Learning Management Systems (LMS) \| Enterprise Content Management (ECM) \| Call Center Management \| Project Management Solutions \| IT Training and Certification \| Web-Based Training and eLearning \| Contact Center Management \| Disk-based Backup & Storage/ RAID

ISYS: Desktop Search Engine - Enterprise Search Tool

by ISYS Search Software

ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.

(SOFTWARE PRODUCT)

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Pennsylvania Toy Company Finds Software Customizations Child’s Play with M1

by Bowen & Groves

May 2008 - (Free Research) M1 allows Smethport to create three separate M1 systems: two sales companies – Lauri Toy and Smethport Toy – and a manufacturing company to sell products to both organizations.

(CASE STUDY)

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Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service

by Avaya Inc.

June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.

(WHITE PAPER)

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Thomas & King Serves up Improved Backups with ExaGrid

by ExaGrid Systems, Inc.

April 2008 - (Free Research) This white paper provides a case study on how one restaurant franchise company was able to improve their backup operations with disk-based backup solutions.

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Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch

by Exstream Software

April 2008 - (Free Research) Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market…

(CASE STUDY)

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Ping: Bob Maley

by Information Security Magazine

September 2008 - (Free Research) How do you build an enterprise information security program from scratch? Most CISOs never have to find out, but that was the reality facing Bob Maley in 2005 when he became the first CISO of the commonwealth of Pennsylvania.

(WHITE PAPER)

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White Paper: The Windows Mobile Netbook for the Enterprise with Low TCO

by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.

(WHITE PAPER)

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Increase First Contact Resolution: The Key to Superior Support

by Citrix Online - GotoAssist

July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.

(WEBCAST)

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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center

by Infor

March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.

(WHITE PAPER)

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OnDemand Professional - Documentation, Training, and Support for Rollouts

by OnDemand Software (E-mail this company)

OnDemand Professional is the solution for ensuring change management, achieving organizational readiness, and maximizing ROI. Through a collaborative user and expert environment, OnDemand Professional turns knowledge into productivity and ensures on-going end user competency.

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Winning Strategies for Customer Responsiveness - An Article from IQ Magazine

by Cisco Systems, Inc.

February 2008 - (Free Research) A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center.

(ARTICLE)

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Contact Centers for Dummies

by Avaya Inc.

November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.

(WHITE PAPER)

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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations

by CosmoCom, Inc.

October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.

(WHITE PAPER)

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience

by Avaya Inc.

July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.

(WHITE PAPER)

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Go Green and Increase Profitability with Virtual Contact Centers

by Avaya Inc.

June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.

(WHITE PAPER)

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Roadmap for Implementing a Multi-Site IP Contact Center

by Avaya Inc.

May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.

(WHITE PAPER)

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Reduce Gross Payroll Expenses by 1-5% with Infor HCM Time & Attendance

by Infor

March 2008 - (Free Research) View this Webcast to discover how a time and attendance solution can help enterprises accurately calculate gross payroll and comply with complex regulations.

(WHITE PAPER)

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GFI EventsManager

by GFI Software Ltd.

GFI EventsManager is an award-winning events monitoring, management and archiving solution, that supports a wide range of event types such as W3C, Windows events, Sylogs and SNMP traps generated by devices such as firewalls, routers and sensors.

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How to Write an Archiving Program RFP

by Storage Magazine

September 2008 - (Free Research) All archiving programs aren't alike. Here's how to craft an RFP that lets you compare programs on an equal footing and find the application that best fits your environment.

(WHITE PAPER)

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Network Faxing and HIPAA: Security and Privacy in the Health Care Industry

by Castelle

February 2008 - (Free Research) The Health Insurance Portability and Accountability Act (HIPAA) prescribes new health care industry rules and recommendations for the handling and transmission of patient health information.

(WHITE PAPER)

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Holistic Customer Strategies for the Enterprise: Peppers and Rogers Report on the Payoffs

by Infor

February 2008 - (Free Research) A single view of the customer includes adoption and governance issues that help an enterprise act as a customer advocate, predict lifetime value, and effectively segment its customer base.

(WHITE PAPER)

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Staying One Step Ahead

by Dell, Inc.

September 2008 - (Free Research) A Dell PowerVault MD3000 direct-attached storage array provides fast access to data, essentially acting as a storage area network (SAN) connected via serial-attached SCSI (SAS) cables instead of Fibre Channel.

(CASE STUDY)

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Extraordinary Customer Service

by Avaya Inc.

June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.

(WHITE PAPER)

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OnDemand Professional

by OnDemand Software

OnDemand Professional offers a comprehensive platform to develop robust content and begin the process of successful change management.

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Voice-Enabling Salesforce.com with SalesByFone

by Angel.com

October 2008 - (Free Research) SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone.

(WEBCAST)

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