Call Center Agent Productivity - CRMindustry Results for Call Center Agent Productivity

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Results for keyword: Call Center Agent Productivity

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Customer Support Solution
by: Extraview Corporation.

Cisco Secure Wireless Office Solution for SMBs
by: Cisco Systems, Inc..

Solution Guide for Business Continuity & Disaster Recovery
by: F5 Networks.


	Topics related to your search: Customer Service (General) \| Call Center Management \| Contact Center Management \| Help Desk and Call Management \| Customer Relationship Management (CRM) \| Data Center Management \| Telephony/ CTI/ VOIP \| Automatic Call Distribution ACD \| On-line Customer Support \| Unified Communications / Voice & Data Convergence

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations

by CosmoCom, Inc.

October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.

(WHITE PAPER)

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Best Practices for Home Agents

by Avaya Inc.

June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.

(WHITE PAPER)

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Implementing a Telecommuting Program

by Avaya Inc.

June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.

(WHITE PAPER)

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Go Green and Increase Profitability with Virtual Contact Centers

by Avaya Inc.

June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.

(WHITE PAPER)

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The Guru - Episode One: What's beyond Right Now?

by Cisco Systems, Inc.

February 2008 - (Free Research) A new switch? Another new server? Four more contact center agents? The challenges facing a growing business seem unlimited.

(WEBCAST)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations

by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Call Center Management: Planning, Scheduling, Historical and Real Time Statistics

by DeskFlex

August 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.

(WHITE PAPER)

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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center

by Infor

March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.

(WHITE PAPER)

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Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services

by Citrix Online - GotoAssist

July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.

(WEBCAST)

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Data Center Waterless Fire Suppression System – Asset Protection

by Peripheral Manufacturing. Inc.

Aero-K® - Waterless,Fast, Safe and Reliable potassium based aerosol Fire Suppression Systems that extinguishes fire in seconds, is environmentally friendly and protects electronic equipment, media and personnel.

(HARDWARE PRODUCT)

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Emergency Response Warehouse Management System

by Integrated Warehouse Solutions

April 2008 - (Free Research) Effective emergency response planning should be based on the premise that all assumptions of the plan have failed, & that infrastructure has been compromised. Read how Integrated Warehousing Solutions (IWS) supplies all the elements event plann...

(WHITE PAPER)

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VUE Software: Insurance Commission & Incentive Compensation Management

by CSSI

VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.

(SOFTWARE PRODUCT)

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Best Practices for Remote Support and Services

by Citrix Online - GotoAssist

July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.

(CASE STUDY)

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Streaming Perspective: Hosted Streaming Quality Measurement

by Keynote Systems

Keynote Streaming Perspective® measures the quality and reliability of streaming media the way your users experience it. With operational monitoring, performance trending, and competitive benchmarking, Streaming Perspective gives you reliable performance data you need to deliver an excellent user experience every time.

(SOFTWARE PRODUCT)

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E-Book: Capitalizing on Unified Communications in the Call Center

by CosmoCom, Inc.

November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.

(WHITE PAPER)

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Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

by Angel.com

October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.

(WHITE PAPER)

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Optim™ Data Growth Solution for Oracle's Siebel® CRM

by IBM

IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.

(SOFTWARE PRODUCT)

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Dispatch Direct: Service Call Dispatching

by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.

(SOFTWARE PRODUCT)

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How to Choose a Fire Suppression System for Your Server Room, Data Center or NOC

by Peripheral Manufacturing. Inc.

June 2008 - (Free Research) Fire suppression system solutions for most size rooms and enclosures has shown many firms the benefits of utilizing newer technology when protecting valuable assets.

(WHITE PAPER)

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Endpoint Security: Single agent security delivering total protection

by Check Point Software Technologies Ltd.

September 2008 - (Free Research) The most vulnerable node in the enterprise network to threats and attacks is the endpoint. This paper examines how an integrated Endpoint Security solution with multiple security layers delivers the highest level of protection at the lowest TCO.

(WHITE PAPER)

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Simplifying VDI Management: Addressing critical issues to improve user productivity

by triCerat Inc.

October 2008 - (Free Research) Desktop virtualization has its benefits, but it also requires administrators to manage more Windows profiles and respond to more helpdesk calls.

(VIDEOCAST)

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The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services.

by Portrait Software

September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.

(WHITE PAPER)

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North Shore Medical Center Provides Better Support with AMD Processor-based Solutions

by VMware, Inc.

August 2008 - (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.

(WHITE PAPER)

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Application Perspective: Online Business Application Performance

by Keynote Systems

Keynote Application Perspective® is a software-as-a-service and root cause diagnostics solution for e-business applications. While tools you are using today provide a good understanding of site health and resource availability within your network, only Application Perspective delivers a complete operational picture into your end-users' experience.

(SOFTWARE PRODUCT)

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The Next Generation of Web Conferencing

by Adobe Systems, Inc.

March 2008 - (Free Research) This white paper explores the ability to have a more productive and engaging web conferencing experience-while providing the IT department with a program that efficiently utilizes bandwidth and minimally impacts the infrastructure.

(WHITE PAPER)

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