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Customer Support Solution
by: Extraview Corporation.

IP Phone 7900
by: Cisco Systems, Inc..

Solution Guide for Business Continuity & Disaster Recovery
by: F5 Networks.


	Topics related to your search: Call Center Management \| Contact Center Management \| Customer Service (General) \| Help Desk and Call Management \| Customer Relationship Management (CRM) \| Telephony/ CTI/ VOIP \| On-line Customer Support \| Data Center Management \| Customer Interaction Management \| Unified Communications / Voice & Data Convergence

Best Practices for Remote Support and Services

by Citrix Online - GotoAssist

July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.

(CASE STUDY)

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Customer Support Solution

by Extraview Corporation (E-mail this company)

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.

(ASP & SOFTWARE PRODUCT)

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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center

by Infor

March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.

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Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

by Angel.com

October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.

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E-Book: Capitalizing on Unified Communications in the Call Center

by CosmoCom, Inc.

November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.

(WHITE PAPER)

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Implementing a Telecommuting Program

by Avaya Inc.

June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.

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Best Practices for Home Agents

by Avaya Inc.

June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.

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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations

by CosmoCom, Inc.

October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.

(WHITE PAPER)

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Integrating Unified Communications into Business Applications to Improve Customer Service

by IBM

September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.

(VIDEOCAST)

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Optim™ Data Growth Solution for Oracle's Siebel® CRM

by IBM

IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.

(SOFTWARE PRODUCT)

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E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes

by Angel.com

November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.

(WHITE PAPER)

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience

by Avaya Inc.

July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.

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Go Green and Increase Profitability with Virtual Contact Centers

by Avaya Inc.

June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.

(WHITE PAPER)

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Roadmap for Implementing a Multi-Site IP Contact Center

by Avaya Inc.

May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.

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Contact Centers for Dummies

by Avaya Inc.

November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.

(WHITE PAPER)

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Call Center Management: Planning, Scheduling, Historical and Real Time Statistics

by DeskFlex

August 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.

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Customer Support solution

by Extraview Corporation

ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.

(ASP & SOFTWARE PRODUCT)

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Case Study: Children’s Memorial Hospital

by ABS Associates, Inc.

July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.

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The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?

by ABS Associates, Inc.

February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.

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Developing an Enterprise Client Virtualization Strategy

by Intel Corporation

November 2008 - (Free Research) Intel conducted a series of studies to analyze the potential benefits of each technology and to begin to develop a targeted strategy for delivering client virtualization to our users. Read this document to review the findings.

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ExtraView IT HelpDesk

by Extraview Corporation

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.

(ASP & SOFTWARE PRODUCT)

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Extraordinary Customer Service

by Avaya Inc.

June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.

(WHITE PAPER)

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SIP Communication for Dummies 2nd Edition

by Avaya Inc.

November 2008 - (Free Research) Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.

(WHITE PAPER)

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Presentation Transcript: Leveraging Advanced Management in a Virtual Environment

by CA

September 2009 - (Free Research) Read this transcript from an expert Q&A videocast to get key tips on advanced virtualization management and the answers to the most recently asked questions by IT administrators.

(WHITE PAPER)

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VMware and CA: Making the Most of Virtualization

by CA

October 2008 - (Free Research) By using a combination of VirtualCenter and CA Unicenter ASM you can visualize and manage logical entities as easily and as well as physical entities, enabling you to dynamically map virtual system resources to business processes.

(WHITE PAPER)

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