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Customizable Customer Relationship Management (CRM) Suite for Enterprises
by: CDC Software - Pivotal CRM.

WebFOCUS Operational Enterprise Business Intelligence
by: Information Builders Inc..

Actuate Performancesoft Suite: Performance Management Solution
by: Actuate.


	Topics related to your search: Customer Experience Management (CEM) \| Business Intelligence Solutions \| Customer Relationship Management (CRM) \| Customer Service (General) \| Marketing Management \| Business Process Management (BPM) \| Enterprise Resource Planning (ERP) \| Sales Management \| Customer Information Management/ Customer Databases \| Databases

Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn

by Avaya Inc.

November 2008 - (Free Research) Read this paper to learn the eight steps that Forrester recommends for customer experience executives to take in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.

(ANALYST REPORT)

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Customer Satisfaction with Email Archiving Systems

by Sunbelt Software

August 2008 - (Free Research) Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.

(WHITE PAPER)

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Thriving in an Economic Downturn

by Avaya Inc.

August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.

(WHITE PAPER)

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Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy

by SAP America Inc

March 2008 - (Free Research) Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results.

(WHITE PAPER)

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Transform Your Online Presence: The Five “C’s” of Web Content Management with Forrester Research

by Interwoven, Inc.

October 2008 - (Free Research) In this webcast Stephen Powers and Eben Miller explains the five “C’s” of web content management.

(WEBCAST)

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Register to Access the Gartner Report: Magic Quadrant for Software Change and Configuration Management for Distributed Platforms, 2008

by SERENA Software, Inc.

June 2008 - (Free Research) If you need an objective view of the vendors and tools that comprise the SCCM market, read Gartner's Magic Quadrant report for an analysis of the leaders in this market.

(WHITE PAPER)

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Show How Marketing Makes Money: A 5-Step Plan for Proving ROI

by Vtrenz, Inc

June 2008 - (Free Research) This white paper outlines a simple plan to help ensure the outcome of your evaluation efforts both meaningful and manageable.

(WHITE PAPER)

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Financial Information Management: Assessing Finance and Information Processes

by Kalido

June 2008 - (Free Research) This research paper establishes baselines for financial information management and identifies some key issues that organizations must take into account if they expect to improve financial performance. The research was conducted in fall of 2007.

(WHITE PAPER)

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CRM: The Essential Guide - Five Principles for CRM Success

by CDC Software - Pivotal CRM (E-mail this company)

December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.

(WHITE PAPER)

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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

by CDC Software - Pivotal CRM (E-mail this company)

November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters.

(WHITE PAPER)

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Key Issues in Messaging Archiving

by Sunbelt Software

September 2008 - (Free Research) This document describes key issues in the archiving industry, including some of the reasons for archiving messages and some of the drivers in the industry.

(WHITE PAPER)

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Forrester Research: Mobility Trends in Financial Services

by Avaya Inc.

August 2008 - (Free Research) Research by Forrester on unified communications in financial services revealed that 50% of their employees are mobile 25% of the time during the work week. This paper explores what firms are doing to optimize their mobile workers’ performance.

(ANALYST REPORT)

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IT Briefing: Forrester Research: File Sharing and Collaboration - Challenges, Trends, and Considerations

by FolderMaestro.com

December 2008 - (Free Research) This document is based on a FolderMaestro/TechTarget Webcast entitled “Forrester Research: File Sharing and Collaboration-Challenges, Trends, and Considerations.”

(WHITE PAPER)

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ERP via SaaS in the midmarket

by SAP America Inc

September 2008 - (Free Research) In this podcast Simon Jacobson, Senior Research Analyst, AMR Research, examines how global manufacturers apply IT to their processes as part of their ongoing evolution toward becoming demand-driven manufacturer.

(PODCAST)

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ERP via SaaS in the midmarket

by SAP America Inc

(PODCAST)

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Midmarket ERP software evaluation tips

by Infor

September 2008 - (Free Research) In this podcast, get expert tips and advice from Jim Shepard, senior vice president of research for AMR Research. Find out how to narrow down the options, and learn what to do (and what not to do) to effectively evaluate midmarket ERP software.

(PODCAST)

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2007 Real Estate Lifecycle

by FAMIS Software, Inc., An Accruent Company

July 2008 - (Free Research) Nowadays organizations are managing the entire portfolio of real estate assets through a single lens by integrating market planning, site selection, project management, lease administration, and facilities management processes.

(WHITE PAPER)

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IDC Research: Midmarket Companies Build On IP Telephony for Competitive Advantage

by Avaya Inc.

November 2008 - (Free Research) Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.

(WHITE PAPER)

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The Business Benefits of e-Learning in High-Growth Companies

by SkillSoft Corporation

August 2008 - (Free Research) This research report looks at learning strategies and the use of e-learning technologies in high-growth companies – by focusing on the experiences of six organizations. It also includes an annual benchmarking study on trends in corporate learning practices.

(WHITE PAPER)

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IT Leadership Strategy: How to Provide World-Class Help Desk Support

by Citrix Online - GotoAssist

July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.

(WEBCAST)

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The One-to-One Marketing Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey

by Infor

March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.

(WHITE PAPER)

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Building Triple-Play Services

by Alcatel-Lucent

November 2008 - (Free Research) This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering high quality services that can be efficiently and consistently managed.

(E-LEARNING TUTORIAL)

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Osterman Research: The Impact of Messaging and Web Threats

by Sunbelt Software

March 2008 - (Free Research) Messaging, internal and Web-based threats are increasing in number and severity. The risks to organizations large and small are real problems that users and their employers face if they do not establish adequate defenses against this growing variety of threats.

(ANALYST REPORT)

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Best Practices or Best Effort? IDG research reveals gaps between information management best efforts and best practices

by Iron Mountain Digital

July 2008 - (Free Research) This IDG study provides four decisive actions that respondents are taking to better manage and protect their data, but at the same time, it uncovers several critical areas where enterprises may be falling short.

(WHITE PAPER)

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Gartner Research: Zip from 0 to 90 in Four Easy Steps with a Marketing Maturity Model

by Aprimo, Inc.

November 2008 - (Free Research) The MOMM presents a more realistic view of the journey and benefits, by using the MOMM marketing executive can evaluate where they are and develop a specific roadmap for investments in people, process and technology.

(WHITE PAPER)

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