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Results for keyword: Customer Experience Case Studies

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Customizable Customer Relationship Management (CRM) Suite for Enterprises
by: CDC Software - Pivotal CRM.

InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available
by: IBM.

WebFOCUS Operational Enterprise Business Intelligence
by: Information Builders Inc..


	Topics related to your search: Customer Relationship Management (CRM) \| Customer Service (General) \| Customer Experience Management (CEM) \| Customer Interaction Management \| Business Process Management (BPM) \| Business Intelligence Solutions \| Contact Center Management \| Customer Information Management/ Customer Databases \| Call Center Management \| Technology ROI Tools

Akamai Dynamic Site Solution for the Hotel and Travel Industry

by Akamai Technologies (E-mail this company)

Akamai Dynamic Site Solutions offer the Hotel and Travel Industry a full product line for their Websites ensuring that today's new dynamically-rendered content is delivered with the highest levels of performance and reliability for even the most personalized online transactions.

(SERVICE)

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Akamai Application Performance Services for the Travel Industry

by Akamai Technologies (E-mail this company)

Akamai's Application Performance Services improve reliability, performance and consistency of enterprise applications across the web. They have provided quick returns, increased bookings and enhanced customer experiences for leading players in the Travel Industry.

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Case Study: Ennis Knupp + Associates

by ABS Associates, Inc.

August 2008 - (Free Research) This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.

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Case Study: Insurance Company Secures Customer Data and Receives 97% Customer Satisfaction Rating

by Cisco Systems, Inc.

September 2008 - (Free Research) This podcast explains about how SBLI USA is using various technologies to secure its customer information, as security is crucial for SBLI USA they are using firewalls, VPN and other security measure.

(PODCAST)

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Case Study - Educating Customers to Reduce Risk

by SkillSoft Corporation

September 2008 - (Free Research) In this case study, FM Global needed to expand their training program. Learn how they worked with SkillSoft to develop custom courses covering a variety of topics such as fire prevention, boiler maintenance, and preparation for floods and hurricanes.

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Automate Spending Controls for Big Savings, a Case Study

by ExpenseWatch.com

February 2008 - (Free Research) In this case study, learn how one company automated company expense reporting, saving thousands of dollars a year and accelerating the review and approval process.

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Microsoft Dynamics CRM Online ® Webcast

by Microsoft

June 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help?

(WEBCAST)

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Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn

by Avaya Inc.

November 2008 - (Free Research) Read this paper to learn the eight steps that Forrester recommends for customer experience executives to take in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.

(ANALYST REPORT)

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The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment

by Avaya Inc.

June 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.

(WHITE PAPER)

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Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform

by Exstream Software

April 2008 - (Free Research) The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…

(WHITE PAPER)

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Business Rule Management Systems and Financial Services: Equifax as a Case Study

by ILOG, Inc. (BRMS)

April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.

(WHITE PAPER)

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New Case Study: Protecting Mission Critical HR Applications

by Third Brigade

January 2008 - (Free Research) This case study shows you how to create a centralized security management console and flexibly customize, deploy and manage appropriate host-based intrusion protection across multiple tiers of your company's applications.

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Gartner Case Study: Chiquita Migrates to New E-Mail Deployment Model

by Azaleos Corporation

September 2008 - (Free Research) This case study covers two important dynamics: a 4,000-person migration from GroupWise to Exchange and use of a new, managed soft appliance model.

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Comprehensive Business Intelligence Market Study: Summary Results from the BI Survey 7

by MicroStrategy Incorporated

June 2008 - (Free Research) The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.

(WHITE PAPER)

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Focus on Core Business: Avis Germany Case Study

by matrix42

September 2008 - (Free Research) This case study examines the how's and why's Avis Germany selected a metrix42 solution to fully centralize all their IT infrastructure management.

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Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience

by Angel.com

October 2008 - (Free Research) Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.

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Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers

by Alcatel-Lucent

November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance.

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Thriving in an Economic Downturn

by Avaya Inc.

August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.

(WHITE PAPER)

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VKernel Case Study: HOVENSA

by VKernel

November 2008 - (Free Research) Using the VKernel Capacity Bottleneck Analyzer, HOVENSA is able to continuously monitor shared CPU, memory, and storage usage to properly allocate the required resources among all of its deployed virtual machines.

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Why CRM? The Business Case for Customer Relationship Management

by Oracle Corporation

September 2008 - (Free Research) This paper makes the case that companies that understand the strategic value of CRM technology to achieve dramatic increases in revenue, productivity, and customer satisfaction will have a significant lead on those who lag in the adoption of CRM.

(WHITE PAPER)

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Webcast: The ROI and TCO Benefits of Data Deduplication for Data Protection in the Enterprise

by Data Domain

September 2008 - (Free Research) In order to quantify the benefits of deduplication, industry expert Barb Goldworm, Focus Consulting, interviewed and documented the experiences of three enterprise customers who have implemented Data Domain systems into their storage fabric.

(WEBCAST)

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Extraordinary Customer Service

by Avaya Inc.

June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.

(WHITE PAPER)

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Case Study: adidas America Equips Sales Teams with Powerful Wireless Sales Tool

by BlackBerry

March 2008 - (Free Research) adidas America built their own sales force and CRM application using the BlackBerry Enterprise Solution.

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Business Process Management - Enabling Innovation and Business Agility in Financial Services

by Metastorm

February 2008 - (Free Research) This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology.

(WHITE PAPER)

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Case Study: Rolling Out Windows Vista and Applications

by FrontRange Solutions Inc

July 2008 - (Free Research) In this case study, the city of Ulm turned to Enteo v6 to rollout Windows Vista and applications on all clients. They found that with Ento v6 they used minimal effort and had a high degree of reliability.

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