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Results for keyword: Customer Interactions

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Customizable Customer Relationship Management (CRM) Suite for Enterprises
by: CDC Software - Pivotal CRM.

WebFOCUS Operational Enterprise Business Intelligence
by: Information Builders Inc..

Actuate Performancesoft Suite: Performance Management Solution
by: Actuate.


	Topics related to your search: Customer Interaction Management \| Customer Service (General) \| Customer Relationship Management (CRM) \| Customer Experience Management (CEM) \| Customer Information Management/ Customer Databases \| Business Intelligence Solutions \| Business Process Management (BPM) \| On-line Customer Support \| Marketing Management \| Contact Center Management

Strategies for Customer Growth and Loyalty in the Enterprise

by Infor

February 2008 - (Free Research) Customer-centric growth strategies are being developed and implemented by enterprises around the world with a goal to deepen relationships with customers and emphasize long-term satisfaction over short-term sales conversions.

(WHITE PAPER)

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Integrating Unified Communications into Business Applications to Improve Customer Service

by IBM

September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.

(VIDEOCAST)

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The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services.

by Portrait Software

September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.

(WHITE PAPER)

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Advanced Technology that Delivers more Business at Less Cost

by Realtime Solutions Group

Realtime STP is the leading solution for new business processing and expert underwriting decisioning for life and health carriers ready to adopt STP. It is a web-based end-to-end solution capable of fulfilling the promise of straight through processing—delivering a policy from application to issue in one customer interaction.

(SOFTWARE PRODUCT)

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CRM: The Essential Guide - Five Principles for CRM Success

by CDC Software - Pivotal CRM (E-mail this company)

December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.

(WHITE PAPER)

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Email Creative That Works: An Evaluation of Opens and Click Rates Associated with Various Creative Elements

by Silverpop Systems Inc.

August 2008 - (Free Research) To help marketers identify creative elements that can really improve results, Silverpop undertook a comprehensive study of both BtoB and BtoC email messages, evaluating a variety of creative elements and comparing open and click rates.

(WHITE PAPER)

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Gartner Case Study: Chiquita Migrates to New E-Mail Deployment Model

by Azaleos Corporation

September 2008 - (Free Research) This case study covers two important dynamics: a 4,000-person migration from GroupWise to Exchange and use of a new, managed soft appliance model.

(CASE STUDY)

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The One-to-One Marketing Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey

by Infor

March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.

(WHITE PAPER)

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Customer Relationship Management - Integration for a Customer Centric View

by Sage (UK) Limited

August 2008 - (Free Research) This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.

(WHITE PAPER)

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Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

by Angel.com

October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.

(WHITE PAPER)

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Protecting Online Gaming and e-Commerce Companies from Fraud

by iovation, Inc.

March 2008 - (Free Research) iovation ReputationManager is capable of introducing a layer of trust and protection for both e-commerce and gaming sites and their customers, without compromising personal privacy.

(WHITE PAPER)

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Advanced Professional Services Automation / Project Portfolio Management

by Unanet Technologies (E-mail this company)

Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.

(ASP & SOFTWARE PRODUCT)

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Akamai Services for the High Tech Industry

by Akamai Technologies (E-mail this company)

Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.

(SERVICE)

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Akamai Application Performance Services for the Manufacturing Industry

by Akamai Technologies (E-mail this company)

Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.

(SERVICE)

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Voice of the Customer: Text Analytics for the Responsive Enterprise

by IBM

October 2008 - (Free Research) VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.

(WHITE PAPER)

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TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers

by Pitney Bowes Group 1 Software

September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.

(WHITE PAPER)

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Mentor Graphics Video Testimonial

by InQuira Inc

October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.

(VIDEOCAST)

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Engaging Your Subscribers Using Interactive Media in Email

by Bronto Software

October 2008 - (Free Research) Learn how using a web 2.0, or interactive strategy, in email marketing will keep your prospects and customers engaged.

(WHITE PAPER)

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Rock Phishing: The Threat and Recommended Countermeasures

by MarkMonitor

October 2008 - (Free Research) In this paper, we discuss the history of the Rock Phish Gang as well as their attack methodology and how it has evolved. We also review the actions that businesses can take to prevent and defeat an attack by the Rock Phish Gang.

(WHITE PAPER)

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Achieving Profitable Growth through Exceptional Customer Experience

by CA

November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can – and should – be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.

(WHITE PAPER)

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Transform Your Online Presence: The Five “C’s” of Web Content Management with Forrester Research

by Interwoven, Inc.

October 2008 - (Free Research) In this webcast Stephen Powers and Eben Miller explains the five “C’s” of web content management.

(WEBCAST)

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Nationwide Foils Phishers with Markmonitor: Financial Services Giant Achieves ROI with Antiphishing Solutions in Three Months

by MarkMonitor

October 2008 - (Free Research) Nationwide Building Society, a leading financial institution, has seen a dramatic increase in phishing attacks. By using MarkMonitor’s AntiPhishing solutions, they’ve been able to quickly shut down phishing sites, saving thousands of pounds per month.

(CASE STUDY)

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That Was Then This Is Now: The New Rules of Email Marketing

by Silverpop Systems Inc.

August 2008 - (Free Research) To make an email program succeed and thrive, marketers need to constantly evolve their email programs to improve relevancy.

(WHITE PAPER)

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e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy

by InQuira Inc

October 2008 - (Free Research) This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.

(E-LEARNING TUTORIAL)

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Customer Interaction Analytics: Quality of Care on the Critical Path

by Genesys

November 2008 - (Free Research) As customer care spans multiple modalities requiring real-time responses, “analytics” has become an all-purpose word that embraces monitoring and recording.

(WHITE PAPER)

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