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Results for keyword: Customer Service Avaya

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	Topics related to your search: Customer Service (General) \| Unified Communications / Voice & Data Convergence \| Contact Center Management \| Business Intelligence Solutions \| Telephony/ CTI/ VOIP \| Help Desk and Call Management \| Call Center Management \| Business Process Management (BPM) \| Customer Relationship Management (CRM) \| Customer Experience Management (CEM)

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service

by Avaya Inc.

June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.

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Preparing for the Unexpected: Utilizing Avaya to Help Build Your Communications Continuity Capability

by Avaya Inc.

August 2008 - (Free Research) This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.

(WHITE PAPER)

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Implementing a Telecommuting Program

by Avaya Inc.

June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.

(WHITE PAPER)

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A Practical Guide to VoIP for Small Businesses

by Avaya Inc.

August 2008 - (Free Research) VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.

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Unified Communications Implementation: The 7 Areas of your Business That Must be Primed

by Avaya Inc.

September 2008 - (Free Research) In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.

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Extraordinary Customer Service

by Avaya Inc.

June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.

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Thriving in an Economic Downturn

by Avaya Inc.

August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.

(WHITE PAPER)

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Go Green and Increase Profitability with Virtual Contact Centers

by Avaya Inc.

June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.

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Roadmap for Implementing a Multi-Site IP Contact Center

by Avaya Inc.

May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience

by Avaya Inc.

July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.

(WHITE PAPER)

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Essential Manager's Guide: Intelligent Communications

by Avaya Inc.

June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.

(WHITE PAPER)

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Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn

by Avaya Inc.

November 2008 - (Free Research) Read this paper to learn the eight steps that Forrester recommends for customer experience executives to take in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.

(ANALYST REPORT)

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The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment

by Avaya Inc.

June 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.

(WHITE PAPER)

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Changing Business, Changing Lives

by Avaya Inc.

June 2008 - (Free Research) Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit.

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Best Practices for Home Agents

by Avaya Inc.

June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.

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Extend the Value of IBM Lotus Applications with Avaya Unified Communications

by Avaya Inc.

June 2008 - (Free Research) Enterprise’s who have based their collaboration application strategies on IBM collaboration applications can voice enable them with Avaya to create the seamless ability to “click-to-communicate”

(WHITE PAPER)

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How Should an Enterprise Move towards Unified Communications?

by Avaya Inc.

July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.

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Comparing MPLS and Internet Links for Delivering VoIP Services

by Avaya Inc.

June 2008 - (Free Research) This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.

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Extend the Value of Microsoft Office Applications with Avaya Unified Communications

by Avaya Inc.

June 2008 - (Free Research) Avaya and Microsoft have leveraged their considerable individual technologies and platforms and roadmaps to create a combined vision to make real-time and non-real-time collaboration a reality for enterprises.

(WHITE PAPER)

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Teleworking: Real Value for Virtual Workers

by Avaya Inc.

June 2008 - (Free Research) The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.

(WHITE PAPER)

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Avaya Unified Communications Can Reduce Cell Phone Expenses

by Avaya Inc.

July 2008 - (Free Research) By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.

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The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model

by Avaya Inc.

June 2008 - (Free Research) This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions.

(WHITE PAPER)

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IP Telephony: Accurately Measuring the Total Cost of Ownership in the Branch Environment

by Avaya Inc.

June 2008 - (Free Research) As technical barriers are eliminated and more organizations begin to adopt Internet protocol–based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions.

(WHITE PAPER)

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Addressing the Threats and Opportunities Presented During the Current Economic Downturn

by Avaya Inc.

July 2008 - (Free Research) This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out prudent strategies for proactively managing through the downturn.

(WHITE PAPER)

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Forrester Research: Mobility Trends in Financial Services

by Avaya Inc.

August 2008 - (Free Research) Research by Forrester on unified communications in financial services revealed that 50% of their employees are mobile 25% of the time during the work week. This paper explores what firms are doing to optimize their mobile workers’ performance.

(ANALYST REPORT)

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