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WebFOCUS Operational Enterprise Business Intelligence
by: Information Builders Inc..

Actuate Performancesoft Suite: Performance Management Solution
by: Actuate.

Customizable Customer Relationship Management (CRM) Suite for Enterprises
by: CDC Software - Pivotal CRM.


	Topics related to your search: Customer Service (General) \| Business Intelligence Solutions \| Database Planning and Implementation \| Help Desk and Call Management \| Database Administration \| Problem Ticket Management \| Customer Experience Management (CEM) \| Database Migration and Conversion/ EDT \| Software Components \| Databases

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software

by Parature, Inc.

August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.

(CASE STUDY)

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Top Five Things to Do to Prepare for an Oracle Upgrade

by Oracle Corporation

April 2008 - (Free Research) In this Podcast Sameer Patkar, vice president of service engineering for Oracle's customer services organization discusses the top five things to do to prepare for an Oracle database upgrade.

(PODCAST)

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Optim™ Data Growth Solution for Oracle's Siebel® CRM

by IBM

IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.

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Dispatch Direct for Field Service Automation

by Dispatch Direct

April 2008 - (Free Research) Dispatch Direct allows Intelex to access all the information they need to manage their daily service calls, including the location of their service people, appointment schedules, length of time spent at each call and project status.

(CASE STUDY)

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Optim Test Data Management Solution

by IBM

The Optim Test Data Management Solution offers proven capabilities to optimize test data management processes. Now you can create "right-sized" test databases with minimal cost and effort. Optim helps companies improve application quality, speed time to market, and accelerate revenue generation.

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Discovery Attender® for Notes - Electronic Search and Discovery

by Sherpa Software

Discovery Attender for Lotus Notes is a search and discovery tool that automates investigative tasks in Domino server databases, im logs and common file storage areas. DA has the ability to search, locate, and review data in a cost-effective and timely manner. Free Trial Available.

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Discovery Attender® for Notes - Electronic Search and Discovery

by Sherpa Software

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Dispatch Direct Enterprise: Getting the Right Resources to the Right Place, Right Away

by Dispatch Direct

April 2008 - (Free Research) Dispatch Direct plays a key role in Eveready’s ability to protect the environment and satisfy the intense scrutiny of government and environmental watchdogs.

(CASE STUDY)

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Optim™ Data Privacy Solution

by IBM

The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.

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Enterprise Strategies to Improve Application Testing: Optimized Test Environments Speed the Deployment of Reliable Applications

by IBM

March 2008 - (Free Research) Princeton Softech Optim™ enables IT organizations to meet even the most complex application testing challenge by providing all the fundamental components of an effective test data management strategy.

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Optim Data Growth Solution for Oracle's PeopleSoft Enterprise

by IBM

IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs.

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Customer Information Team Delivers Reliable Customer Contact Information with Daimler Chrysler's Customer/Owner Information Network (COIN)

by Pitney Bowes Group 1 Software

May 2008 - (Free Research) DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view.

(CASE STUDY)

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Enhancing SQL Reporting Services with Double-Take

by Double-Take Software

February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data.

(WHITE PAPER)

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Is Your Enterprise Application on the Road to Nowhere?

by IFS

February 2008 - (Free Research) After recent software product consolidation, how can you tell which products have a future and which will be phased out or orphaned?

(WHITE PAPER)

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Achieving PCI Compliance Without Appliance Sprawl: Securing Web Applications and Databases with Crossbeam® Solutions

by Crossbeam Systems

November 2008 - (Free Research) The Crossbeam PCI compliance solution is unique because it completely breaks the old mold of rigid appliance farms built on the philosophy of “see a threat, buy a box.”

(WHITE PAPER)

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ISYS: Desktop Search Engine - Enterprise Search Tool

by ISYS Search Software

ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.

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E-Guide: A Batch File to Back up All Active-State BlackBerry Databases

by BlackBerry

September 2008 - (Free Research) This E-Guide, brought to you by SearchDomino and BlackBerry, will teach you how to create a LotusScript agent that will make a DOS batch file automatically back up all your active BlackBerry databases to a specified folder.

(WHITE PAPER)

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Dispatch Direct: Concrete Cutting Service Provider

by Dispatch Direct

April 2008 - (Free Research) By partnering with Dispatch Direct, Cobra Concrete Cutting proactively handled their growth and is primed for continued expansion.

(CASE STUDY)

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Closing the Data Privacy Gap for SAP® Applications

by IBM

October 2008 - (Free Research) Companies rely on critical SAP® applications to support daily business operations, so it is essential to ensure privacy and protect application data no matter where it resides.

(WHITE PAPER)

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Optim Data Growth Solution for Oracle E-Business Suite

by IBM

Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.

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Data Discovery and Risk in the Datacenter

by Tizor

October 2008 - (Free Research) Learn how database activity monitoring (DAM) solutions mitigate data risk by discovering critical data in the data center, monitoring and analyzing activity, providing detailed auditing trails, and reporting on all user access.

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Sybase ASE Remains a Strong Enterprise DBMS

by Sybase, Inc.

September 2008 - (Free Research) Sybase ASE offers a good balance of features and functionality to support transactional, XML, and unstructured data for most critical applications.

(WHITE PAPER)

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Business Intelligence: The Strategic Imperative for CIOs

by Information Builders

June 2008 - (Free Research) Business intelligence (BI) allows organizations to integrate applications and databases essential to users and enables analysis of information to optimize decision-making.

(WHITE PAPER)

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Mail Attender® for Lotus Notes - Archiving and Email Management

by Sherpa Software

Mail Attender® for Lotus Notes is a comprehensive email management tool that gives companies the power to control and manage data residing in email from a central location. Mail Attender can archive documents/attachments, enforce retention policies, delete non-business info & search content.

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Mail Attender® for Lotus Notes - Archiving and Email Management

by Sherpa Software

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