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Results for keyword: Customer Service Expectations

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InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available
by: IBM.

M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd
by: Bowen & Groves.

Epicor Vantage: Comprehensive ERP Software for Mid-market Manufacturers
by: Epicor Software Corporation.


	Topics related to your search: Customer Service (General) \| Business Process Management (BPM) \| Enterprise Resource Planning (ERP) \| Customer Relationship Management (CRM) \| Business Intelligence Solutions \| Supply Chain Management \| Customer Interaction Management \| Unified Communications / Voice & Data Convergence \| Technology ROI Tools \| Network Management

Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive

by Alcatel-Lucent

August 2008 - (Free Research) This white paper dimensions the two-stage evolution from today’s prevalent product level support model to network-level support and ultimately to service-level support.

(WHITE PAPER)

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The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.

(WHITE PAPER)

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How Growing Food Manufacturers Perfect Order Performance and Increases in Schedule and Scale

by CDC Software - Ross Enterprise

October 2008 - (Free Research) This paper explains how business applications and automation can enable a company to meet customer’s expectations of fresh goods with the greatest shelf life possible and provide goods of the highest safety and quality.

(WHITE PAPER)

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Still Struggling to Reduce Call Center Costs without Losing Customers?

by SAP America Inc

February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

(WHITE PAPER)

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The Technology Strategies for Integrated Business Planning Benchmark Report

by SAP America Inc

August 2008 - (Free Research) Aberdeen research finds that the top 5 pressures for improving S&OP processes are rising customer order fill rate expectations, better return on net assets, shrinking profit margins, customer retention pressures and extended lead-times.

(WHITE PAPER)

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The 2007 ERP in Manufacturing Benchmark Report

by Epicor Software Corporation

May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations.

(WHITE PAPER)

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Field Service Automation - No Longer a "Maybe" but a "Must"

by Dispatch Direct

April 2008 - (Free Research) Field Service Automation solutions provide total functionality for your field workers – resources are best managed and customers are best serviced.

(WHITE PAPER)

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Meeting Inventory Goals and Customer Expectations through Supply Chain Visibility - World Wide

by Modus Link

February 2008 - (Free Research) Listen to this webcast to hear actionable information about how to simplify global supply chain management and achieving inventory optimization through global demand driven planning methodology.

(WEBCAST)

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Building Triple-Play Services

by Alcatel-Lucent

November 2008 - (Free Research) This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering highquality services that can be efficiently and consistently managed.

(E-LEARNING TUTORIAL)

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Best Practices to Ensure High Performing Web 2.0 Applications

by Keynote Systems

March 2008 - (Free Research) Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0.

(WEBCAST)

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Parature Customer Service™ Software

by Parature, Inc.

Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.

(SOFTWARE PRODUCT)

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The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them

by Parature, Inc.

February 2008 - (Free Research) This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.

(WHITE PAPER)

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Essential Manager's Guide: Intelligent Communications

by Avaya Inc.

June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.

(WHITE PAPER)

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Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform

by Exstream Software

April 2008 - (Free Research) The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…

(WHITE PAPER)

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Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers

by Akamai Technologies

March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace.

(WHITE PAPER)

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Enterprise Personalization for the Insurance Industry

by Exstream Software

April 2008 - (Free Research) In today's highly competitive environment, providing timely and relevant policyholder communications is critical. Exstream Software's Dialogue enterprise personalization solution allows insurers to create, manage, and deliver the fu…

(WHITE PAPER)

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IBM Software: A Green Strategy for Your Entire Organization

by IBM

October 2008 - (Free Research) This paper explores optimization strategies and demonstrated benefits being achieved today with IBM Software solutions. Utilization of these capabilities can help you meet the increasing challenges of energy efficiency, cost containment and compliance.

(WHITE PAPER)

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Boosting Online Commerce Profitability

by Akamai Technologies

March 2008 - (Free Research) To thrive in today’s increasingly crowded world of Internet retailing, businesses that conduct commerce online must continually innovate to engage and enthrall their customers.

(WHITE PAPER)

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The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?

by ABS Associates, Inc.

February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.

(WHITE PAPER)

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Business Community Management: A Comprehensive Approach to Supply Chain Communication

by Inovis

September 2008 - (Free Research) This white paper will examine the current state of B2B communication; detail the steps needed to mitigate the challenges created by B2B; and outline the concepts behind Business Community Management.

(WHITE PAPER)

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How to Build and Maintain High Performing Web Applications in the Web 2.0 Era

by Keynote Systems

February 2008 - (Free Research) Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0. With rich interfaces, live data, and instant feedback, applications based on these techno...

(WEBCAST)

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SOA in Any Economic Climate: Adopting a Lifecycle Approach to Software Quality Management

by IBM

August 2008 - (Free Research) This paper explains how organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities.

(WHITE PAPER)

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IP Telephony: Accurately Measuring the Total Cost of Ownership in the Branch Environment

by Avaya Inc.

June 2008 - (Free Research) As technical barriers are eliminated and more organizations begin to adopt Internet protocol–based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions.

(WHITE PAPER)

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Five Ways to Improve Your Company's Efficiency

by Cisco Systems, Inc.

February 2008 - (Free Research) According to IDC, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Only 23% of those same businesses rated efficiency-enhancing infrastructure investments, such as expanding or upgrading a network, as a high priority.

(WHITE PAPER)

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Akamai Services for the High Tech Industry

by Akamai Technologies (E-mail this company)

Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.

(SERVICE)

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