Customer Service Gap Analysis - CRMindustry Results for Customer Service Gap Analysis

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Results for keyword: Customer Service Gap Analysis

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CRM without Compromise: A Strategy for Profitable Growth
by: SAP America Inc.

InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available
by: IBM.

WebFOCUS Operational Enterprise Business Intelligence
by: Information Builders Inc..


	Topics related to your search: Customer Service (General) \| Customer Relationship Management (CRM) \| Business Process Management (BPM) \| Business Intelligence Solutions \| Marketing Management \| Sales Management \| Call Center Management \| Customer Experience Management (CEM) \| Customer Information Management/ Customer Databases \| Remote Administration

On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision

by Sage (UK) Limited

August 2008 - (Free Research) This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.

(WHITE PAPER)

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Mentor Graphics Video Testimonial

by InQuira Inc

October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.

(VIDEOCAST)

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e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration

by InQuira Inc

October 2008 - (Free Research) This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.

(WHITE PAPER)

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e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy

by InQuira Inc

October 2008 - (Free Research) This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.

(E-LEARNING TUTORIAL)

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Closing the Order-to-Cash Performance Gap between Document Processes and SAP® Solutions

by Esker Inc.

September 2008 - (Free Research) For businesses running SAP solutions, manual processing of customer order and billing documents often limits their ability to improve order-to-cash performance. Learn about technology that reduces sales order processing time and costs 40-90% and DSO typically by 2-5 days at minimum, with +99% order accuracy.

(WHITE PAPER)

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Multi-channel Marketing Hits the Wall

by Neolane Inc.

October 2008 - (Free Research) This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers.

(WHITE PAPER)

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On Demand Remote Desktop Support Trial

by NTR Global

August 2008 - (Free Research) Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.

(DEMO)

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Gartner Case Study: Chiquita Migrates to New E-Mail Deployment Model

by Azaleos Corporation

September 2008 - (Free Research) This case study covers two important dynamics: a 4,000-person migration from GroupWise to Exchange and use of a new, managed soft appliance model.

(CASE STUDY)

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Profile: Systel

by Exact Software

October 2008 - (Free Research) Exact MAX and Exact Synergy provided the structure, integration, and automation Systel needed to deliver its innovative solutions to its customers.

(CASE STUDY)

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Lean Across the Enterprise: Using Lean Manufacturing Techniques to Leverage ERP Investments

by Exact Software

October 2008 - (Free Research) This paper discusses the philosophy with Exact Software’s visionary principles of moving a company’s focus from LAN to WAN, transaction processing to document management, and concurrent license to involvement of the entire enterprise.

(WHITE PAPER)

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Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense

by Silverpop Systems Inc.

August 2008 - (Free Research) This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.

(WHITE PAPER)

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e-Book: Content Management Vs. Knowledge Management

by InQuira Inc

October 2008 - (Free Research) This e-book reveals the critical differences between knowledge management systems and content management systems, and shows why true knowledge management capabilities are so vital to compete in today’s markets.

(WHITE PAPER)

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Customer Relationship Management Sales Enablement: User Acceptance Means More Sales

by Sage (UK) Limited

August 2008 - (Free Research) This paper will outline how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.

(WHITE PAPER)

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Total Support: Achieving Sustainable Business Growth with a Remote Support Solution

by NTR Global

November 2008 - (Free Research) Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.

(WHITE PAPER)

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Profile: Secure Care Products

by Exact Software

October 2008 - (Free Research) Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system allowing departments from administrative to sales to link into the sales cycle.

(CASE STUDY)

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How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics

by Silverpop Systems Inc.

August 2008 - (Free Research) Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information etc, and it also provides marketers a rich opportunity to develop strong customer relationships.

(WHITE PAPER)

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Location Intelligence: The New Geography of Business

by MapInfo Corporation

March 2008 - (Free Research) This white paper explores the benefits associated with location intelligence for analyzing and deploying location-based information.

(WHITE PAPER)

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AntiPhishing Solutions: Prevent, Detect and Shut Down Phish Attacks -- Fast

by MarkMonitor

October 2008 - (Free Research) AntiPhishing Solutions is an integral part of the MarkMonitor Brand Protection Platform. Learn how to combat sophisticated attacks such and discover a three-pronged approach to protection.

(WHITE PAPER)

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Speed Response Times - Reduce Costs: Convert Documents into Easily Managed Electronic Assets

by Premiere Global Services

October 2008 - (Free Research) Learn how with Premiere Global Services’ Enterprise Document Solutions, key document delivery processes are automated, so your valuable resources can stay focused on your core business.

(WHITE PAPER)

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E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes

by Angel.com

November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.

(WHITE PAPER)

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Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

by Angel.com

October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.

(WHITE PAPER)

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OASIS Property and Casualty; Claims Processing System

by Delphi Technology, Inc. (E-mail this company)

OASIS P&C is a component-based, fully integrated insurance processing system, that supports full-service property and casualty insurance companies; third party claims administrators; and self-insured entities competing in today's vigorous markets.

(ASP & SOFTWARE PRODUCT)

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OASIS Professional Liability; Claims, Policy, and Financial Management

by Delphi Technology, Inc. (E-mail this company)

OASIS Professional Liability is a component-based, fully integrated insurance processing system, that supports full-service professional liability insurance companies, third party claims administrators, and self-insured entities.

(ASP & SOFTWARE PRODUCT)

GO TO DETAILED REPORT

5 Ways to Put Your CRM Data to Work for You and Your Customers

by Angel.com

October 2008 - (Free Research) This paper explores the various ways that today’s organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.

(WHITE PAPER)

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Customer Relationship Management - Integration for a Customer Centric View

by Sage (UK) Limited

August 2008 - (Free Research) This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.

(WHITE PAPER)

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