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Results for keyword: Customer Service Norton Internet Security

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CRM without Compromise: A Strategy for Profitable Growth
by: SAP America Inc.

Customer Support Solution
by: Extraview Corporation.

Captaris® Alchemy®: Document Management Software
by: Captaris, Inc..


	Topics related to your search: Customer Service (General) \| Customer Relationship Management (CRM) \| On-line Customer Support \| Help Desk and Call Management \| Call Center Management \| Workflow Automation \| Business Process Management (BPM) \| Enterprise Resource Planning (ERP) \| Customer Information Management/ Customer Databases \| Customer Experience Management (CEM)

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy

by Keynote Systems

February 25, 2008 - (Free Research) One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective.

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Customer Support Solution

by Extraview Corporation (E-mail this company)

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.

(ASP & SOFTWARE PRODUCT)

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IT HelpDesk Solution

by Extraview Corporation (E-mail this company)

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.

(ASP & SOFTWARE PRODUCT)

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MapXTreme Java Edition Data Sheet

by MapInfo Corporation

March 19, 2008 - (Free Research) MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet.

(WHITE PAPER)

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Meeting Tomorrow's Internet Performance Requirements

by Keynote Systems

February 25, 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.

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A Practical Guide to VoIP for Small Businesses

by Avaya Inc.

August 2008 - (Free Research) VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.

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Bug Tracker Solution - Comprehensive Bug Tracking and Change Management

by Extraview Corporation (E-mail this company)

As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.

(ASP & SOFTWARE PRODUCT)

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience

by Avaya Inc.

July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.

(WHITE PAPER)

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Retail Opportunities in a World of Extremes: Understanding Today's Teens and Boomers

by IBM

May 2008 - (Free Research) This IBM study focused on two groups – teens and boomers. It explores their lifestyles, values, and particular preferences and attitudes toward shopping. Read this paper to learn how retailers can better meet the needs of these two important segments.

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Transforming Branch Banking: Real-Time Advice in the 21st Century

by TANDBERG

March 2008 - (Free Research) To remain independent and expand their profitability, banks must become more operationally efficient and more customer-centric. Institutions realize that providing excellent customer service is the best competitive weapon in an industry with li…

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Parature Customer Service™ Software

by Parature, Inc.

Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.

(SOFTWARE PRODUCT)

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OASIS Professional Liability; Claims, Policy, and Financial Management

by Delphi Technology, Inc. (E-mail this company)

OASIS Professional Liability is a component-based, fully integrated insurance processing system, that supports full-service professional liability insurance companies, third party claims administrators, and self-insured entities.

(ASP & SOFTWARE PRODUCT)

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ExtraView IT HelpDesk

by Extraview Corporation

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Customer Support solution

by Extraview Corporation

ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.

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Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers

by Alcatel-Lucent

November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance.

(CASE STUDY)

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OASIS Property and Casualty; Claims Processing System

by Delphi Technology, Inc. (E-mail this company)

OASIS P&C is a component-based, fully integrated insurance processing system, that supports full-service property and casualty insurance companies; third party claims administrators; and self-insured entities competing in today's vigorous markets.

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OASIS Workers Comp; Claims, Policy, and Financial Management

by Delphi Technology, Inc. (E-mail this company)

OASIS Workers Comp is a component-based, fully integrated insurance processing system that supports full-service workers' compensation insurance companies, third party claims administrators, and self-insured entities.

(ASP & SOFTWARE PRODUCT)

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Password Management Survey

by RoboForm Enterprise

September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

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Building Triple-Play Services

by Alcatel-Lucent

November 2008 - (Free Research) This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering highquality services that can be efficiently and consistently managed.

(E-LEARNING TUTORIAL)

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Roadmap for Implementing a Multi-Site IP Contact Center

by Avaya Inc.

May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.

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Epicor for Distribution - Enterprise and Mid-Market Distribution Management

by Epicor Software Corporation

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.

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Gartner Case Study: Chiquita Migrates to New E-Mail Deployment Model

by Azaleos Corporation

September 2008 - (Free Research) This case study covers two important dynamics: a 4,000-person migration from GroupWise to Exchange and use of a new, managed soft appliance model.

(CASE STUDY)

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Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences

by Extraview Corporation (E-mail this company)

For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.

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Implementing a Telecommuting Program

by Avaya Inc.

June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.

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FACTS® Web™

by FACTS Services, Inc.

April 2008 - (Free Research) FACTS®Web™ facilitates the sharing of real-time information directly from your FACTS® system to insureds, employees, and provider’s web browsers through the Internet.

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