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Results for keyword: Customer Service Objectives

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CRM without Compromise: A Strategy for Profitable Growth
by: SAP America Inc.

InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available
by: IBM.

Customizable Customer Relationship Management (CRM) Suite for Enterprises
by: CDC Software - Pivotal CRM.


	Topics related to your search: Customer Service (General) \| Customer Relationship Management (CRM) \| Business Process Management (BPM) \| Customer Experience Management (CEM) \| Supply Chain Management \| Help Desk and Call Management \| Call Center Management \| On-line Customer Support \| Contact Center Management \| Business Intelligence Solutions

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise

by IBM

IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs.

(SOFTWARE PRODUCT)

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Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought

by IBM

May 2008 - (Free Research) Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

(WHITE PAPER)

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Taking the Guesswork out of ITIL

by Netuitive, Inc.

October 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.

(WHITE PAPER)

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Automate Application Recovery

by Storage Magazine

September 2008 - (Free Research) New automated application recovery products, geared toward SMBs, keep Exchange running 24/7.

(WHITE PAPER)

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Meeting Tomorrow's Internet Performance Requirements

by Keynote Systems

February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.

(WHITE PAPER)

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Five Myths of Infrastructure Monitoring

by Hewlett-Packard Company

August 2008 - (Free Research) This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction.

(WHITE PAPER)

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Breakaway BPM - A New Era of Business Process Management

by Metastorm

February 2008 - (Free Research) This white paper explores how to effectively invest in a Business Process Management initiative. Learn how to gain the real-time visibility necessary for complete lifecycle process management.

(WHITE PAPER)

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Inventory optimization can increase your profitability

by IBS, International Business Systems

April 2008 - (Free Research) The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs.

(WHITE PAPER)

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eGuide: Roadmap to Success: Driving Bottom-Line Results with People Performance

by SuccessFactors

February 2008 - (Free Research) Learn how your HR organization can become a key driver of corporate revenue and profits. Download this FREE eGuide today!

(ANALYST REPORT)

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Business Process Management - Enabling Innovation and Business Agility in Financial Services

by Metastorm

February 2008 - (Free Research) This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology.

(WHITE PAPER)

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Pervasive Performance Management

by Actuate

September 2008 - (Free Research) This paper introduces the concept of pervasive performance management, discuss how managers can frame their goals and benchmarks for achieving this objective.

(WHITE PAPER)

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Actuate Performancesoft Suite: Performance Management Solution

by Actuate

Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management solutions in the market today.

(ASP & SOFTWARE PRODUCT)

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Captaris® Alchemy®: Document Management Software

by Captaris, Inc.

Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable set of tools that are easy to use and deploy throughout the information lifecycle management (ILM) stages.

(SOFTWARE PRODUCT)

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Managing the Full Process Life-Cycle with Metastorm BPM

by Metastorm

February 2008 - (Free Research) Metastorm BPM delivers benefits that are immediate, have quick and measurable impact, and continue to increase in value over time. Download this paper to learn how Metastorm BPM will improve your most critical business processes.

(WHITE PAPER)

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Achieving Profitable Growth through Exceptional Customer Experience

by CA

November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can – and should – be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.

(WHITE PAPER)

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Streamlining Operations by Integrating Front- And Back-Office Functions

by Cisco Systems, Inc.

February 2008 - (Free Research) A computer networking system combined with front- and back-office business software applications can help you fill the integration bill.

(WHITE PAPER)

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Optim™ Data Growth Solution for Oracle's Siebel® CRM

by IBM

IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.

(SOFTWARE PRODUCT)

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OASIS Professional Liability; Claims, Policy, and Financial Management

by Delphi Technology, Inc. (E-mail this company)

OASIS Professional Liability is a component-based, fully integrated insurance processing system, that supports full-service professional liability insurance companies, third party claims administrators, and self-insured entities.

(ASP & SOFTWARE PRODUCT)

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Optim Data Growth Solution for Oracle E-Business Suite

by IBM

Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.

(SOFTWARE PRODUCT)

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Uniting IT with Business through ITSM: Oracle Leads the Charge

by Oracle Corporation

February 2008 - (Free Research) This report highlights Oracle’s Upgrade Management Service as a solution enabling organizations to unify business and IT with the shared goal of delivering value to the customer.

(WHITE PAPER)

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IFS Construction Project Management Software

by IFS

The experience we’ve gained working alongside many of Europe’s leading names in the construction and engineering industries tells us that each industry sector is subject to its own unique requirements.

(SOFTWARE PRODUCT)

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Customer Information Quality Protection and Assessment

by Datanomic

A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.

(SOFTWARE PRODUCT)

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Still Struggling to Reduce Call Center Costs without Losing Customers?

by SAP America Inc

February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

(WHITE PAPER)

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Improving Service in Volatile Markets

by Microsoft Dynamics

September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.

(WHITE PAPER)

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Dispatch Direct: Service Call Dispatching

by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.

(SOFTWARE PRODUCT)

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