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InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available
by: IBM.

WebFOCUS Operational Enterprise Business Intelligence
by: Information Builders Inc..

Actuate Performancesoft Suite: Performance Management Solution
by: Actuate.


	Topics related to your search: Customer Service (General) \| Business Process Management (BPM) \| Business Intelligence Solutions \| Enterprise Performance Management/ Balanced Scorecard \| Customer Relationship Management (CRM) \| Help Desk and Call Management \| On-line Customer Support \| Call Center Management \| Contact Center Management \| Customer Experience Management (CEM)

WebFOCUS Operational Enterprise Business Intelligence

by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.

(SOFTWARE PRODUCT)

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Actuate Performancesoft Suite: Performance Management Solution

by Actuate

Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management solutions in the market today.

(ASP & SOFTWARE PRODUCT)

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ITIL Now - A Stepped Approach

by Numara Software

April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.

(WEBCAST)

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Achieving Template-based Policy Compliance

by Bsafe Information Systems

August 2008 - (Free Research) Learn how to achieve template based policy compliance (TBPC) to ensure that your IT shop’s guidelines meet PCI regulations. This podcast shows you how to create templates you can use on systems across the network.

(PODCAST)

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Optim Data Growth Solution for Oracle E-Business Suite

by IBM

Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.

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Implementing balanced scorecard with ERP

by IFS

February 2008 - (Free Research) MSA's Michael Kennelly discusses Balanced Scorecard and how tools like IFS Applications can help you implement this innovative system.

(PODCAST)

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Dialogue Live

by Exstream Software

Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.

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The Financial Edge™: Fund Accounting Software for Nonprofits

by Blackbaud

The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future.

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Delivering supply chain excellence

by IBS, International Business Systems

April 2008 - (Free Research) This document concentrates on IT’s contribution to Supply Chain Execution and Management.

(WHITE PAPER)

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Pervasive Performance Management

by Actuate

September 2008 - (Free Research) This paper introduces the concept of pervasive performance management, discuss how managers can frame their goals and benchmarks for achieving this objective.

(WHITE PAPER)

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Getting Started With Template-based Compliance Management

by Bsafe Information Systems

August 2008 - (Free Research) This white paper shows you how template-based compliance management (TBCM) makes it easy to achieve regulatory requirements like PCI, SOX, HIPPA, and GLBA.

(WHITE PAPER)

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CIOs Confront Metric Confusion: How CIOs Successfully Bridge Business and Technology to Build a Well-balanced Performance Management System

by SAS Institute Inc.

September 2008 - (Free Research) This study results show that most CIOs believe performance management (PM) can help organizations achieve their strategic goals, while other members of the C-suite don’t seem to be as favourable or familiar with the potential of PM.

(WHITE PAPER)

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Epicor for Distribution - Enterprise and Mid-Market Distribution Management

by Epicor Software Corporation

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.

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Take the Fast Track to Easy CRM and ERP Integration

by Cast Iron Systems

September 2008 - (Free Research) Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story.

(WEBCAST)

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Building a Data Quality Scorecard for Operational Data Governance

by DataFlux Corporation

July 2008 - (Free Research) Operational data governance is the process of evaluating data to see if data effectively satisfies the organization’s business needs. This is measured with a “data quality scorecard”, a management tool for monitoring organizational performance.

(WHITE PAPER)

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Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service

by Avaya Inc.

June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.

(WHITE PAPER)

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Extraordinary Customer Service

by Avaya Inc.

June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.

(WHITE PAPER)

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Thriving in an Economic Downturn

by Avaya Inc.

August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.

(WHITE PAPER)

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Go Green and Increase Profitability with Virtual Contact Centers

by Avaya Inc.

June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.

(WHITE PAPER)

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EMBASSY® Authentication Server

by Wave Systems

EMBASSY Authentication Server (EAS) provides centralized management, provisioning and enforcement of multifactor domain access policies. With EAS, authentication policies can be based on Trusted Platform Module (TPM) credentials, Smart Card credentials, user passwords and fingerprint templates.

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ERP for Service Organizations

by Epicor Software Corporation

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.

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Consulting Methodologies -- Project Management

by Info-Tech Research

October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results.

(ANALYST REPORT)

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Improving Service in Volatile Markets

by Microsoft Dynamics

September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.

(WHITE PAPER)

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Dispatch Direct: Service Call Dispatching

by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.

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Roadmap for Implementing a Multi-Site IP Contact Center

by Avaya Inc.

May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.

(WHITE PAPER)

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