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Customer Support Solution
by: Extraview Corporation.

CRM without Compromise: A Strategy for Profitable Growth
by: SAP America Inc.

BIG-IP Local Traffic Manager
by: F5 Networks.


	Topics related to your search: Customer Service (General) \| Help Desk and Call Management \| On-line Customer Support \| Technology ROI Tools \| Call Center Management \| Customer Relationship Management (CRM) \| Contact Center Management \| Unified Communications / Voice & Data Convergence \| Business Process Management (BPM) \| Customer Experience Management (CEM)

Call Center Management: Planning, Scheduling, Historical and Real Time Statistics

by DeskFlex

August 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.

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Mail Attender® for Exchange - Mailbox, PST and Public Folder Management

by Sherpa Software

Mail Attender® for Exchange is a scalable content management tool. Administrators can manage information in mailboxes, PST files, desktop/servers and public folders to enforce policy, compliance, and storage quotas. Offers comprehensive statistical reporting capabilities. Free Trial Download

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Mail Attender® for Exchange - Mailbox, PST and Public Folder Management

by Sherpa Software

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Streaming Perspective: Hosted Streaming Quality Measurement

by Keynote Systems

Keynote Streaming Perspective® measures the quality and reliability of streaming media the way your users experience it. With operational monitoring, performance trending, and competitive benchmarking, Streaming Perspective gives you reliable performance data you need to deliver an excellent user experience every time.

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Transforming Branch Banking: Real-Time Advice in the 21st Century

by TANDBERG

March 2008 - (Free Research) To remain independent and expand their profitability, banks must become more operationally efficient and more customer-centric. Institutions realize that providing excellent customer service is the best competitive weapon in an industry with li…

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E-Book: Capitalizing on Unified Communications in the Call Center

by CosmoCom, Inc.

November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.

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Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises

by ABS Associates, Inc.

Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.

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Tableau Customer Case Study

by Tableau Software

August 2008 - (Free Research) While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America’s were discouraged by the complexity and cost of the BI solutions available, so they turned to Tableau Desktop solution.

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Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance

by IBM

March 2008 - (Free Research) This paper explains how to excel at customer service using the best tools for the task.

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Case Study: adidas America Equips Sales Teams with Powerful Wireless Sales Tool

by BlackBerry

March 2008 - (Free Research) adidas America built their own sales force and CRM application using the BlackBerry Enterprise Solution™.

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Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service

by Avaya Inc.

June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.

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IT HelpDesk Solution

by Extraview Corporation (E-mail this company)

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.

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Unified Communications Implementation: The 7 Areas of your Business That Must be Primed

by Avaya Inc.

September 2008 - (Free Research) In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.

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Client LifeCycle demo

by FrontRange Solutions Inc

July 2008 - (Free Research) Enteo’s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.

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Operational Business Intelligence: A Benefit to Your Customer and Your Business

by Pitney Bowes Group 1 Software

September 2008 - (Free Research) An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business. It also lends itself to a fairly direct ROI.

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Incorporating SLA Requirements into Your Database Monitoring Plan

by Embarcadero Technologies, Inc.

September 2008 - (Free Research) Service Level Agreements transform IT departments from being reactive to being proactive. This paper discusses Embarcadero Performance Center, a best-of class database monitoring tool and describes how it can help your Database Administrator.

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e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration

by InQuira Inc

October 2008 - (Free Research) This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.

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eGuide: Web Conferencing Deployment Checklist: Service Selection Criteria

by Adobe Systems, Inc.

April 2008 - (Free Research) To give you a more in-depth look into web conferencing solutions and deployment criteria, we've compiled some of the best articles from SearchUnifiedCommunications.com and included them for you in this E-Guide.

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Compliance Manager - CAPA and Adverse Event Management and Reporting System

by Extraview Corporation (E-mail this company)

Compliance Manager is a web-based tracking and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical companies, it is the foundation for global capture, analysis, and resolution of compliance issues related to medical device, treatment and diagnostic systems.

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How to Calculate the ROI of Remote Support

by Citrix Online - GotoAssist

July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.

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Visiprise Quality Management Solution

by Visiprise

Visiprise Quality Management expedites the disposition of incoming and in-process nonconforming materials, documents the process, and manages the corrective and preventive action process to ensure that appropriate analysis and actions are taken. Visiprise Quality Management is designed for manufacturing shop floor staff and receiving inspectors.

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Jobfox Stays ahead of Brisk Growth with Customer Self-Service

by Parature, Inc.

August 2008 - (Free Research) In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.

(CASE STUDY)

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ROC Rhapsody™

by ROC Software

ROC Software provides a top solution that masters both print and digital output management: ROC Rhapsody™ Document Output Management.

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A Monthly Report from the RSA Anti-Fraud Command Center Phishing Repository

by RSA, The Security Division of EMC

October 2008 - (Free Research) Each month the RSA Anti-Fraud Command Center (AFCC) issues its Phishing Intelligence Report. We invite you to review the reports for your own benefit, and you are welcome to reuse the information and distribute it.

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Customer Support Solution

by Extraview Corporation (E-mail this company)

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.

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