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Results for keyword: Customer Support Management Research

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CRM without Compromise: A Strategy for Profitable Growth
by: SAP America Inc.

Cisco Secure Wireless Office Solution for SMBs
by: Cisco Systems, Inc..

M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd
by: Bowen & Groves.


	Topics related to your search: Customer Service (General) \| On-line Customer Support \| Customer Relationship Management (CRM) \| Remote Access Technologies \| Help Desk and Call Management \| Remote Administration \| Enterprise Resource Planning (ERP) \| Business Process Management (BPM) \| Business Intelligence Solutions \| Call Center Management

Mentor Graphics Video Testimonial

by InQuira Inc

October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.

(VIDEOCAST)

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Customer Support Solution

by Extraview Corporation (E-mail this company)

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.

(ASP & SOFTWARE PRODUCT)

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Customer Support solution

by Extraview Corporation

ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.

(ASP & SOFTWARE PRODUCT)

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e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy

by InQuira Inc

October 2008 - (Free Research) This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.

(E-LEARNING TUTORIAL)

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The Financial Edge™: Fund Accounting Software for Nonprofits

by Blackbaud, Inc. (E-mail this company)

The Financial Edge™ is an accounting solution that helps nonprofit professionals make smart, strategic decisions, achieve the highest level of fiscal transparency and accountability, and evaluate the performance of every initiative in real-time. Modules include: accounts payable, account receivable, payroll, cash management, and others.

(ASP & SOFTWARE PRODUCT)

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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

by NTR Global

September 2008 - (Free Research) On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.

(WHITE PAPER)

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The Technology Strategies for Integrated Business Planning Benchmark Report

by SAP America Inc

August 2008 - (Free Research) Aberdeen research finds that the top 5 pressures for improving S&OP processes are rising customer order fill rate expectations, better return on net assets, shrinking profit margins, customer retention pressures and extended lead-times.

(WHITE PAPER)

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Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

by Angel.com

October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.

(WHITE PAPER)

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Increase First Contact Resolution: The Key to Superior Support

by Citrix Online - GotoAssist

July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.

(WEBCAST)

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Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services

by Citrix Online - GotoAssist

July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.

(WEBCAST)

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Gartner 2008 Marketscope: Enterprise Backup/Recovery

by Syncsort

October 2008 - (Free Research) This MarketScope represents a major change in the way that Gartner is evaluating the backup market and measuring vendor success in the market.

(WHITE PAPER)

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Gartner Research Note: Revisiting vPro for Corporate Purchases

by Intel Corporation

July 2008 - (Free Research) Intel has positioned vPro as an offering that can assist with out-of-band management, making it possible to do remote support of PCs without a working OS environment.

(WHITE PAPER)

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Bloor Research: Understanding the Complexities of Data Migration

by Infosolve Technologies, Inc.

March 2008 - (Free Research) This paper from Bloor Research is intended to highlight the major issues involved in data migration. Bloor hopes that an understanding of the complexities involved will help readers to understand why data migration needs to have its status elevated. At…

(WHITE PAPER)

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The Raiser's Edge: Fundraising Management System for Nonprofits

by Blackbaud, Inc. (E-mail this company)

The Raiser’s Edge helps nonprofits of all types and sizes raise more money while decreasing costs. This comprehensive fundraising management solution supports traditional and diversified fundraising methods, automates administrative processes, and provides insightful reports.

(SOFTWARE PRODUCT)

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Akamai Dynamic Site Solution for the Hotel and Travel Industry

by Akamai Technologies (E-mail this company)

Akamai Dynamic Site Solutions offer the Hotel and Travel Industry a full product line for their Websites ensuring that today's new dynamically-rendered content is delivered with the highest levels of performance and reliability for even the most personalized online transactions.

(SERVICE)

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HEALTHsuite® - Claims Processing Software

by RAM Technologies, Inc.

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.

(ASP & SOFTWARE PRODUCT)

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Green-Purchasing Initiatives Research Brief: Is IT Thinking Green?

by Citrix Online - GotoMyPC

July 2008 - (Free Research) Organizations large and small are beginning to take a closer look at their environmental impact. Savvy company leaders understand that business practices have to evolve to protect the planet's sustainability as well as the long-term interests o…

(WHITE PAPER)

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Total Support: Achieving Sustainable Business Growth with a Remote Support Solution

by NTR Global

November 2008 - (Free Research) Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.

(WHITE PAPER)

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The Forrester Wave: Service Desk Management Tools, Q2 2008

by Hewlett-Packard Company

April 2008 - (Free Research) This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.

(WHITE PAPER)

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Build a New Business Model Using a Remote Support Solution

by NTR Global

September 2008 - (Free Research) In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR’s Remote Support was their solution.

(WHITE PAPER)

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Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution

by NTR Global

September 2008 - (Free Research) In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support.

(CASE STUDY)

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What you Need to Know about Launching Network Systems Management Solutions

by CITTIO

September 2008 - (Free Research) This whitepaper examines the management issues of Big 4 NSM mega-suites (namely HP OpenView, IBM Tivoli, CA Unicenter and BMC Patrol) and discusses how a 21st century NSM solution can make your Operations team more productive.

(WHITE PAPER)

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How to Minimize Risk with a Software Vendor 'Prenup'

by Iron Mountain Digital

October 2008 - (Free Research) This report reveals how organizations are thinking more strategically when it comes to protecting software investments in the event of a vendor contract breach, vendor bankruptcy, or discontinued or compromised support.

(WHITE PAPER)

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Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn

by Avaya Inc.

November 2008 - (Free Research) Read this paper to learn the eight steps that Forrester recommends for customer experience executives to take in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.

(ANALYST REPORT)

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IFS Machinery - ERP for Complex Order-Driven and Mixed-Mode Manufacturing

by IFS

IFS offers a proven solution for machinery manufacturers who produce, deliver & service their products based on unique customer requirements, using either predefined product configurations or custom engineering. IFS helps coordinate complex order-driven & mixed-mode manufacturing and purchasing of material.

(SOFTWARE PRODUCT)

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