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Results for keyword: E-Commerce Customer Relationship Management

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CRM without Compromise: A Strategy for Profitable Growth
by: SAP America Inc.

Customizable Customer Relationship Management (CRM) Suite for Enterprises
by: CDC Software - Pivotal CRM.

10 Ways to Improve B2B Email Deliverability and Effectiveness
by: Vtrenz, Inc.


	Topics related to your search: Customer Relationship Management (CRM) \| Customer Interaction Management \| Customer Experience Management (CEM) \| Customer Service (General) \| Marketing Management \| Customer Information Management/ Customer Databases \| On-line Customer Support \| Web Content Management and Publishing \| Business to Business Web Commerce \| Integrated E-Commerce Solutions

NetAcuity IP Intelligence Technology

by Digital Element

NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics.

(SOFTWARE PRODUCT)

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Voice of the Customer: Text Analytics for the Responsive Enterprise

by IBM

October 2008 - (Free Research) VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.

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CRM without Compromise: A Strategy for Profitable Growth

by SAP America Inc

February 2008 - (Free Research) Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth.

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Impactful Email Marketing Using Behavioral Analytics to Create Relevant Messages

by Bronto Software

October 2008 - (Free Research) Having the ability to take your email marketing/web analytics integration beyond traffic analysis builds true relationship email marketing. A successful strategy is to use web analytics for gauging the effectiveness of email marketing initiatives and determining optimization tactics.

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How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics

by Silverpop Systems Inc.

August 2008 - (Free Research) Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information etc, and it also provides marketers a rich opportunity to develop strong customer relationships.

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CRM: The Essential Guide - Five Principles for CRM Success

by CDC Software - Pivotal CRM (E-mail this company)

December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.

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Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense

by Silverpop Systems Inc.

August 2008 - (Free Research) This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.

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Essential Email Reporting Made Easy

by Sirana Software

September 2008 - (Free Research) View this free, 1-hour webcast to learn how easily and efficiently you can meet the email reporting needs of your organization.

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The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services.

by Portrait Software

September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.

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Vestcom International: Personalization Drives Repeat Business

by Exstream Software

April 2008 - (Free Research) Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering...

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That Was Then This Is Now: The New Rules of Email Marketing

by Silverpop Systems Inc.

August 2008 - (Free Research) To make an email program succeed and thrive, marketers need to constantly evolve their email programs to improve relevancy.

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Shenzhen Telecom

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

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Mentor Graphics Video Testimonial

by InQuira Inc

October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.

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e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration

by InQuira Inc

October 2008 - (Free Research) This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.

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Akamai Application Performance Services for the Manufacturing Industry

by Akamai Technologies (E-mail this company)

Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.

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Surviving and Thriving in the Customer-Driven Age

by Oracle Corporation

September 2008 - (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.

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Akamai Services for the High Tech Industry

by Akamai Technologies (E-mail this company)

Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.

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Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile

by Angel.com

October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.

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Empower Siebel 8.0 Users with New Simple-to-use Rules Engines

by Oracle Corporation

September 2008 - (Free Research) Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel.

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The One-to-One Marketing Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey

by Infor

March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.

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ISYS: Desktop Search Engine - Enterprise Search Tool

by ISYS Search Software

ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.

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Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back?

by Cisco Systems, Inc.

September 2008 - (Free Research) In today’s tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.

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Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices

by Oracle Corporation

June 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.

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Transform Your Online Presence: The Five “C’s” of Web Content Management with Forrester Research

by Interwoven, Inc.

October 2008 - (Free Research) In this webcast Stephen Powers and Eben Miller explains the five “C’s” of web content management.

(WEBCAST)

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Online Video: The New Merchandising

by Akamai Technologies

September 2008 - (Free Research) This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy.

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