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Results for keyword: Financial Sector Contact Relationship Management

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CRM without Compromise: A Strategy for Profitable Growth
by: SAP America Inc.

Customizable Customer Relationship Management (CRM) Suite for Enterprises
by: CDC Software - Pivotal CRM.

Customer Support Solution
by: Extraview Corporation.


	Topics related to your search: Customer Relationship Management (CRM) \| Customer Service (General) \| Contact Center Management \| Customer Experience Management (CEM) \| Call Center Management \| Enterprise Financial Management Solutions \| Business Process Management (BPM) \| Customer Information Management/ Customer Databases \| Customer Interaction Management \| Unified Communications / Voice & Data Convergence

6 Steps To ERP Implementation Success

by IFS

February 2008 - (Free Research) Implementing ERP, CRM, EAM is complicated. Here are six simple steps to take in order to manage that complexity.

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The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services.

by Portrait Software

September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.

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Implementing a Telecommuting Program

by Avaya Inc.

June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.

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Forrester Research: Mobility Trends in Financial Services

by Avaya Inc.

August 2008 - (Free Research) Research by Forrester on unified communications in financial services revealed that 50% of their employees are mobile 25% of the time during the work week. This paper explores what firms are doing to optimize their mobile workers’ performance.

(ANALYST REPORT)

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The Raiser's Edge: Fundraising Management System for Nonprofits

by Blackbaud, Inc. (E-mail this company)

The Raiser’s Edge helps nonprofits of all types and sizes raise more money while decreasing costs. This comprehensive fundraising management solution supports traditional and diversified fundraising methods, automates administrative processes, and provides insightful reports.

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience

by Avaya Inc.

July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.

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HEALTHsuite® - Claims Processing Software

by RAM Technologies, Inc.

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.

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Out of the Cubicle and into the Field - Mobility Matters in Extending Public Service Delivery

by BlackBerry

March 2008 - (Free Research) This paper from the Center for Digital Government explores the drivers and benefits of going mobile in the public sector. It also includes success stories from early adopters, as well as suggestions for getting started.

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Customizable Customer Relationship Management (CRM) Suite for Enterprises

by CDC Software - Pivotal CRM (E-mail this company)

Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.

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Global Best Practices in Email Security, Privacy and Compliance

by Proofpoint, Inc.

August 2008 - (Free Research) A new generation of email security solutions is needed to meet the challenges of growing message traffic, rapidly-evolving security threats and increasingly complex data protection and privacy regulations worldwide.

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The Education Edge: School Administration Software

by Blackbaud

This complete solution was developed exclusively for school administrators to help effectively manage every aspect of school administration and student information.

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Property Tax Troubles in Communications and Utilities: An Up-Close Look at the Challenges Facing These Sectors and Location Intelligence Innovation Available to Assist

by Pitney Bowes Group 1 Software

September 2008 - (Free Research) This white paper addresses current inefficiencies in the assignment of communication carrier and utilities taxes at the state and local level. It also discusses their negative economic impact on these industries as a whole.

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The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.

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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations

by CosmoCom, Inc.

October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.

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Accountability Matters: Without the Public Trust, Nonprofits Wouldn't Exist

by Blackbaud

April 2008 - (Free Research) Accountability is all about being answerable to those who have invested their trust, faith, and money in you.

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Business Process Management - Enabling Innovation and Business Agility in Financial Services

by Metastorm

February 2008 - (Free Research) This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology.

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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center

by Infor

March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.

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Advanced Professional Services Automation / Project Portfolio Management

by Unanet Technologies (E-mail this company)

Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.

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Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates Several Benefits for SMB Manufacturing Services Firms (Part 2 of 3)

by Cisco Systems, Inc.

February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. The survey included organizations from manufacturing, financial services, and professional services firms.

(WHITE PAPER)

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OASIS Professional Liability; Claims, Policy, and Financial Management

by Delphi Technology, Inc. (E-mail this company)

OASIS Professional Liability is a component-based, fully integrated insurance processing system, that supports full-service professional liability insurance companies, third party claims administrators, and self-insured entities.

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Innovation in the UK Public Sector

by IBM

May 2008 - (Free Research) The public sector has some distinctive strengths or “innovation assets” and these assets provide opportunities for leaders to stimulate greater levels of sustainable innovation.

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IFS Construction Project Management Software

by IFS

The experience we’ve gained working alongside many of Europe’s leading names in the construction and engineering industries tells us that each industry sector is subject to its own unique requirements.

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Customer Information Quality Protection and Assessment

by Datanomic

A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.

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IBS Distribution and Warehousing

by IBS, International Business Systems

IBS warehouse management sofwtare is designed to cover any warehousing scenario for distribution and manufacturing companies.

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Ross Enterprise ERP - Enterprise Resource Planning

by CDC Software - Ross Enterprise

Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers. If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.

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