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Results for keyword: Measure SatiSFAction

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InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available
by: IBM.

WebFOCUS Operational Enterprise Business Intelligence
by: Information Builders Inc..

Actuate Performancesoft Suite: Performance Management Solution
by: Actuate.


	Topics related to your search: Business Process Management (BPM) \| Customer Service (General) \| Business Intelligence Solutions \| Customer Relationship Management (CRM) \| Data Center Management \| Technology ROI Tools \| Help Desk and Call Management \| Project Management Solutions \| Customer Experience Management (CEM) \| On-line Customer Support

Expert Executive Office

by Aderant

Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.

(SOFTWARE PRODUCT)

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IT Leadership Strategy: How to Provide World-Class Help Desk Support

by Citrix Online - GotoAssist

July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.

(WEBCAST)

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Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises

by ABS Associates, Inc.

Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.

(SERVICE)

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Kansas City Power & Light Energizes Network with Motorola's PTP 600 Series Fixed Broadband Solution

by Motorola, Inc.

August 2008 - (Free Research) This case study details how a large organization has deployed a new broadband solution that is more powerful and cost effective with the use of the unlicensed spectrum.

(CASE STUDY)

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Web 2.0 Email Marketing: 5 Steps to Unrivaled Results

by Silverpop Systems Inc.

August 2008 - (Free Research) This whitepaper explores the Internet phenomenon known as “Web 2.0” that is reshaping the Internet and helping marketers. Also discussed are five techniques for staying competitive and achieving high returns in a Web 2.0 world.

(WHITE PAPER)

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Operational Business Intelligence: A Benefit to Your Customer and Your Business

by Pitney Bowes Group 1 Software

September 2008 - (Free Research) An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business. It also lends itself to a fairly direct ROI.

(WHITE PAPER)

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Metastorm Enterprise for Six Sigma

by Metastorm

October 2008 - (Free Research) This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.

(WHITE PAPER)

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ADERANT Expert

by Aderant

ADERANT Expert is the legal industry’s first truly integrated practice management system based on Microsoft .NET technologies, providing law firms with comprehensive functionality for financial management, business intelligence, matter management, and practice automation.

(SOFTWARE PRODUCT)

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Standish Report: Trends in IT Value

by Hewlett-Packard Company

September 2008 - (Free Research) The Trends in IT Value report is designed to show the trends and drivers that have been steadily increasing the value of IT over time. In this white paper learn more about the 10 most important drivers of IT value.

(WHITE PAPER)

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Case Study: Insurance Company Secures Customer Data and Receives 97% Customer Satisfaction Rating

by Cisco Systems, Inc.

September 2008 - (Free Research) This podcast explains about how SBLI USA is using various technologies to secure its customer information, as security is crucial for SBLI USA they are using firewalls, VPN and other security measure.

(PODCAST)

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Customer Satisfaction with Email Archiving Systems

by Sunbelt Software

August 2008 - (Free Research) Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.

(WHITE PAPER)

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Teleworking: Real Value for Virtual Workers

by Avaya Inc.

June 2008 - (Free Research) The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.

(WHITE PAPER)

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Advanced Professional Services Automation / Project Portfolio Management

by Unanet Technologies (E-mail this company)

Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.

(ASP & SOFTWARE PRODUCT)

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Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services

by Citrix Online - GotoAssist

July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.

(WEBCAST)

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Cut Storage Costs by Measuring the Total Cost of Ownership of Data

by SEPATON

October 2008 - (Free Research) Data, not storage, drives enterprise storage spending, so the total cost of owning data is the key metric. This shift of emphasis is essential to maximize cost efficiencies and is explained in this paper.

(WHITE PAPER)

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OnDemand Professional

by OnDemand Software

OnDemand Professional offers a comprehensive platform to develop robust content and begin the process of successful change management.

(SOFTWARE PRODUCT)

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Reliance for Managed Service Providers

by Univa UD

September 2008 - (Free Research) Reliance is a service-based application delivery appliance that enables managed service providers to guarantee application performance and end user satisfaction - while optimizing resource utilization and minimizing costs.

(WHITE PAPER)

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Warranty Management as Your Competitive Differentiator: How to Reduce Costs and Improve Customer Satisfaction

by SAS Institute Inc.

September 2008 - (Free Research) Read on for a discussion of ten business realities constraining today’s warranty management programs - and what progressive companies should be doing about them.

(WHITE PAPER)

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Shenzhen Telecom

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

(CASE STUDY)

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Signposts on the Road to Data Center Energy Savings

by Continental Resources

April 2008 - (Free Research) The EPA report includes a set of recommendations that raise awareness and highlight the need for industry cooperation.

(WHITE PAPER)

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TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software

by Parature, Inc.

August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.

(CASE STUDY)

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Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience

by Knoa Software

September 2008 - (Free Research) In a recent study by Forrester Consulting, 87% of IT executives agreed that the best way to manage the service of business critical applications is to measure performance at the end-user level.

(WHITE PAPER)

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IP Telephony: Accurately Measuring the Total Cost of Ownership in the Branch Environment

by Avaya Inc.

June 2008 - (Free Research) As technical barriers are eliminated and more organizations begin to adopt Internet protocol–based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions.

(WHITE PAPER)

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Secure Email and Workflow Automation: The Five Critical Questions Financial Institutions Must Ask

by DataMotion

October 2008 - (Free Research) With so many business activities going online to take advantage of the benifits of the internet, companies spend billions on security measures. But when canvassing a majority of companies' security programs, one area continues to come up short - email.

(WHITE PAPER)

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Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems

by Cisco Systems, Inc.

September 2008 - (Free Research) Virtual Support Networks allow managed service providers and IT organizations to support unattended, on-premise hardware and software as though they were there in person. Read this paper to learn the best practices for deploying Virtual Support Networks.

(WHITE PAPER)

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