Qualitative Metrics For Customer Service - CRMindustry Results for Qualitative Metrics For Customer Service

Solution Center

home| browse| register| about| get listed

Results for keyword: Qualitative Metrics For Customer Service

1 - 25 of 500 | << < 1 2 3 4 5 of 20 > >>

ALL RESULTS

SOFTWARE

SERVICES AND RESELLERS

HARDWARE

RESEARCH

WebFOCUS Operational Enterprise Business Intelligence
by: Information Builders Inc..

Actuate Performancesoft Suite: Performance Management Solution
by: Actuate.

InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available
by: IBM.


	Topics related to your search: Customer Service (General) \| Business Intelligence Solutions \| Business Process Management (BPM) \| Customer Relationship Management (CRM) \| Help Desk and Call Management \| On-line Customer Support \| Call Center Management \| Supply Chain Management \| Sales Management \| Sales Analysis & Reporting

Building the Business Case for Host Intrusion Defense

by Third Brigade

June 2008 - (Free Research) This white paper helps organizations create the business case for a host intrusion defense system, it also defines the different categories or types of benefits and explains how host intrusion defense impacts these areas.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Pipeline Management

by Oracle Corporation

June 2008 - (Free Research) This paper will discuss some common factors that impact a company’s ability to effectively manage the pipeline and focus on the process and organizational best practices that can help companies overcome their challenges.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support

by Citrix Online - GotoAssist

July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Customer Information Quality Protection and Assessment

by Datanomic

A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.

(SOFTWARE PRODUCT)

GO TO DETAILED REPORT

The Technology Strategies for Integrated Business Planning Benchmark Report

by SAP America Inc

August 2008 - (Free Research) Aberdeen research finds that the top 5 pressures for improving S&OP processes are rising customer order fill rate expectations, better return on net assets, shrinking profit margins, customer retention pressures and extended lead-times.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

How to Develop an Effective Business Case for a Warehouse Management System

by Integrated Warehouse Solutions

April 2008 - (Free Research) Learn more about the wide range of benefits a warehouse management system can provide and explore strategies for assembling your team, analyzing costs and benefits and preparing an economic justification.

(ANALYST REPORT)

VIEW ABSTRACT | GO TO ANALYST REPORT

Case Study: Children’s Memorial Hospital

by ABS Associates, Inc.

July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Warranty Management as Your Competitive Differentiator: How to Reduce Costs and Improve Customer Satisfaction

by SAS Institute Inc.

September 2008 - (Free Research) Read on for a discussion of ten business realities constraining today’s warranty management programs - and what progressive companies should be doing about them.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought

by IBM

May 2008 - (Free Research) Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

(WHITE PAPER)

GO TO WHITE PAPER

Business Intelligence: The Definitive Guide for Midsize Organizations

by SAP America Inc

June 2008 - (Free Research) Business intelligence (BI) allows organizations to better understand, analyze, and even predict what’s occurring in their company.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Deploying Energy Efficient Hardware in Your Data Center

by SearchDataCenter

September 2008 - (Free Research) Joe Clabby, from Clabby Analytics examines how much more you can afford to spend for energy efficiency based on local utility costs, data center tier level, remaining data center capacity and other important factors.

(VIDEOCAST)

VIEW ABSTRACT | GO TO VIDEOCAST

CIOs Confront Metric Confusion: How CIOs Successfully Bridge Business and Technology to Build a Well-balanced Performance Management System

by SAS Institute Inc.

September 2008 - (Free Research) This study results show that most CIOs believe performance management (PM) can help organizations achieve their strategic goals, while other members of the C-suite don’t seem to be as favourable or familiar with the potential of PM.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Automate Application Recovery

by Storage Magazine

September 2008 - (Free Research) New automated application recovery products, geared toward SMBs, keep Exchange running 24/7.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Five Myths of Infrastructure Monitoring

by Hewlett-Packard Company

August 2008 - (Free Research) This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy

by Keynote Systems

February 2008 - (Free Research) One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Do More with Less: The Five Strategies used by Successful SMB Manufacturers

by Infor

September 2008 - (Free Research) A common issue facing small and medium-sized business (SMB) manufacturers today is how to increase revenue and grow their business without significantly adding staff. Read this paper to learn five strategies used by successful SMBs.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

OnePlan Production Scheduler: Update Schedules to Match Speed of Business

by CDC Software - Ross Enterprise (E-mail this company)

OnePlan addresses the Finite Scheduling needs of demand driven process and consumer products manufacturers with a strong emphasis on ease of use, visibility & collaborative planning. This application enables plant plans and schedules to be quickly updated to match the speed of the business.

(ASP)

GO TO DETAILED REPORT

Improving Operations with Reports, Plans and Metrics

by Cognos, an IBM Company

August 2008 - (Free Research) This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution

by NTR Global

September 2008 - (Free Research) In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Information Security: DataDrain - How DLP tools can mitigate incidents and offer insight into where data lives

by Symantec Corporation

September 2008 - (Free Research) Data Loss prevention products help companies understand where their sensitive data is located, where it’s going, how it is being used and can sometimes enforce protective policies.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Uniting IT with Business through ITSM: Oracle Leads the Charge

by Oracle Corporation

February 2008 - (Free Research) This report highlights Oracle’s Upgrade Management Service as a solution enabling organizations to unify business and IT with the shared goal of delivering value to the customer.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

The Top Ten Misconceptions for Performance and Availability Monitoring

by Hewlett-Packard Company

August 2008 - (Free Research) This white paper examines the ten common misconceptions performance and availability monitoring. It also offers suggestions for implementing complete business focused monitoring strategies that can adapt to today’s more complex computing environments.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Actuate Performancesoft Suite: Performance Management Solution

by Actuate

Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management solutions in the market today.

(ASP & SOFTWARE PRODUCT)

GO TO DETAILED REPORT

Go Green and Increase Profitability with Virtual Contact Centers

by Avaya Inc.

June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 Best Practices for Creating Effective Campaign Dashboards

by Tableau Software

June 2008 - (Free Research) We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

1 - 25 of 500 | << < 1 2 3 4