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Results for keyword: Requirements Of Customer Service Agent

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Customer Support Solution
by: Extraview Corporation.

WebFOCUS Operational Enterprise Business Intelligence
by: Information Builders Inc..

Actuate Performancesoft Suite: Performance Management Solution
by: Actuate.


	Topics related to your search: Customer Service (General) \| Contact Center Management \| Call Center Management \| Help Desk and Call Management \| Business Intelligence Solutions \| Customer Relationship Management (CRM) \| Insurance (Integrated) \| Automatic Call Distribution ACD \| Data Security \| Information Lifecycle Management

Go Green and Increase Profitability with Virtual Contact Centers

by Avaya Inc.

June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.

(WHITE PAPER)

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Best Practices for Home Agents

by Avaya Inc.

June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.

(WHITE PAPER)

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From Mobile to SOA: A Guide for Optimized Application Deployment

by MapInfo Corporation

March 2008 - (Free Research) This white paper provides a guide for enhanced application development and deployment, improving an organization's ability to meet consumer requirements.

(WHITE PAPER)

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Akamai Dynamic Site Solution for the Hotel and Travel Industry

by Akamai Technologies (E-mail this company)

Akamai Dynamic Site Solutions offer the Hotel and Travel Industry a full product line for their Websites ensuring that today's new dynamically-rendered content is delivered with the highest levels of performance and reliability for even the most personalized online transactions.

(SERVICE)

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Mail Attender® for Lotus Notes - Archiving and Email Management

by Sherpa Software

Mail Attender® for Lotus Notes is a comprehensive email management tool that gives companies the power to control and manage data residing in email from a central location. Mail Attender can archive documents/attachments, enforce retention policies, delete non-business info & search content.

(SOFTWARE PRODUCT)

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Mail Attender® for Lotus Notes - Archiving and Email Management

by Sherpa Software

(SOFTWARE PRODUCT)

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Implementing a Telecommuting Program

by Avaya Inc.

June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.

(WHITE PAPER)

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Streaming Perspective: Hosted Streaming Quality Measurement

by Keynote Systems

Keynote Streaming Perspective® measures the quality and reliability of streaming media the way your users experience it. With operational monitoring, performance trending, and competitive benchmarking, Streaming Perspective gives you reliable performance data you need to deliver an excellent user experience every time.

(SOFTWARE PRODUCT)

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Optim™ Data Growth Solution for Oracle's Siebel® CRM

by IBM

IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.

(SOFTWARE PRODUCT)

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BlackBerry for Insurance - Solutions for Agents, Brokers and Insurers

by BlackBerry

August 2008 - (Free Research) Insurance companies struggle to keep up with their customers' demands for real-time business processes. Learn how to change the way you do business with fingertip access to internal systems and customers giving them the service they expect.

(WEBCAST)

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VIPRE Enterprise Antivirus + Antispyware

by Sunbelt Software

September 2008 - (Free Research) VIPRE Enterprise combines antivirus, antispyware, anti-rootkit and other technologies into a single agent handled through a robust central management console.

(DEMO)

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Still Struggling to Reduce Call Center Costs without Losing Customers?

by SAP America Inc

February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

(WHITE PAPER)

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VUE Software: Insurance Commission & Incentive Compensation Management

by CSSI

VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.

(SOFTWARE PRODUCT)

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VUE Software: Enterprise Incentive Management

by CSSI

VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.

(SOFTWARE PRODUCT)

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Dialogue Live

by Exstream Software

Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.

(SOFTWARE PRODUCT)

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Data Center Waterless Fire Suppression System – Asset Protection

by Peripheral Manufacturing. Inc.

Aero-K® - Waterless,Fast, Safe and Reliable potassium based aerosol Fire Suppression Systems that extinguishes fire in seconds, is environmentally friendly and protects electronic equipment, media and personnel.

(HARDWARE PRODUCT)

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Akamai Dynamic Site Solution for the Hotel and Travel Industry

by Akamai Technologies

Akamai provides a complete e-business solution that addresses the requirements for massive reach to support worldwide customer demands and the use of an extended infrastructure to support widely varying traffic on demand.

(SERVICE)

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DEMO: Enterprise Security Reporter® for SQL Server, Version 3.62

by ScriptLogic Corporation

February 2008 - (Free Research) Enterprise Security Reporter™ for SQL Server provides the administrator with tools to compare, analyze, query and report on the security and configuration of SQL databases, objects and schemas, server logins and database users. Free Trial.

(DEMO)

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Transaction Perspective: Online Business Transaction Performance

by Keynote Systems

Transaction Perspective consistently measures Web performance and availability across all major Internet backbones, from both inside and outside the firewall, and across third-party infrastructure and applications. Transaction Perspective provides performance and availability measurements for subscribed URLs and transactions 24 hours a day.

(SOFTWARE PRODUCT)

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Beyond the Internet: Building Multiplatform P2P Communities

by Recursion Software, Inc.

October 2008 - (Free Research) Read this white paper to learn the basic technology requirements to enable intelligent apps and prepare your organization for the next generation of community-based software development.

(WHITE PAPER)

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e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy

by InQuira Inc

October 2008 - (Free Research) This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.

(E-LEARNING TUTORIAL)

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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations

by CosmoCom, Inc.

October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.

(WHITE PAPER)

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Netuitive Service Analyzer

by Netuitive, Inc.

October 2008 - (Free Research) Netuitive Service Analyzer significantly lowers your IT operational costs, increases staff productivity up to 100% and generates continuing return on your investment long after the few hours it takes to install.

(ARTICLE)

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Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance

by IBM

March 2008 - (Free Research) This paper explains how to excel at customer service using the best tools for the task.

(WHITE PAPER)

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IFS Machinery - ERP for Complex Order-Driven and Mixed-Mode Manufacturing

by IFS

IFS offers a proven solution for machinery manufacturers who produce, deliver & service their products based on unique customer requirements, using either predefined product configurations or custom engineering. IFS helps coordinate complex order-driven & mixed-mode manufacturing and purchasing of material.

(SOFTWARE PRODUCT)

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1 - 25 of 500 | << < 1 2 3 4 5 of 20 > >>