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CRM without Compromise: A Strategy for Profitable Growth
by: SAP America Inc.

InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available
by: IBM.

Customer Support Solution
by: Extraview Corporation.


	Topics related to your search: Customer Relationship Management (CRM) \| Customer Service (General) \| Business Process Management (BPM) \| Sales Management \| Help Desk and Call Management \| Call Center Management \| Customer Experience Management (CEM) \| Application Integration \| Enterprise Resource Planning (ERP) \| On-line Customer Support

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations

by CosmoCom, Inc.

October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.

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Integrating Data in the Information System: An Open Source Approach

by Talend

July 2008 - (Free Research) Data integration guarantees the consistency of data in the overall information system. This white paper describes how Open Source helps solving the interoperability challenge.

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White Paper: The Windows Mobile Netbook for the Enterprise with Low TCO

by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.

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Empowering Equipment Testers: A Technology Breakthrough

by The Fanfare Group, Inc.

May 2008 - (Free Research) This white paper describes a breakthrough approach to high-tech equipment testing that empowers equipment testers to increase coverage and spend more time on creative testing.

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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center

by Infor

March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.

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The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.

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Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage’ Benefits Your Organization

by Oracle Corporation

September 2008 - (Free Research) This white paper summarizes the key questions every organization should ask of a vendor and the ways ‘The Oracle Advantage’ addresses each of these areas.

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How Empowering Customer-facing Employees Leads to Extraordinary Results: Empowerment as a Growth Strategy

by Oracle Corporation

August 2008 - (Free Research) Discover why empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.

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CRM for the Professional on the Go

by BlackBerry

March 2008 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental “to do later” box, but the reasons to make it a priority are compelling. Read this paper to discover why.

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Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences

by Extraview Corporation (E-mail this company)

For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.

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Enhancing SQL Reporting Services with Double-Take

by Double-Take Software

February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data.

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Securing the Common Point of Failure in IT Risk Controls

by Cyber-Ark Software

November 2009 - (Free Research) Read this white paper to better understand the poor state of high-privilege access management and the potential security and audit failure points that threaten organizations worldwide.

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Key Considerations When Mobilizing Small or Medium Sized Business

by BlackBerry

March 2008 - (Free Research) Download this white paper to learn about the key issues that small and medium-sized companies need to consider when evaluating a wireless solution and discover ways in which the BlackBerry solution can maximize business and ROI.

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Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks that Threaten ROI

by OnDemand Software (E-mail this company)

May 2007 - (Free Research) This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and identifies the capabilities – contained in an effective synchronized content development platform – that mitigate the risks and maximize the opportunities for valuable returns on CRM investments and competitive advantage.

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Defect Tracker

by Extraview Corporation

ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.

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5 Best Practices for Telling Great Stories with Data and Why It Will Make You a Better Analyst

by Tableau Software

February 2008 - (Free Research) Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.

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CRM Your Salespeople Will Love

by Oracle Corporation

August 2008 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.

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Simplify the business of doing business: IBS Integrator

by IBS, International Business Systems

IBS Integrator is multi-platform software that integrates systems, applications, databases, web portals and processes, it automates and connects business processes all along the supply chain in manufacturing, distribution and other industries.

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Customer Satisfaction with Email Archiving Systems

by Sunbelt Software

August 2008 - (Free Research) Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.

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Customer Relationship Management - Integration for a Customer Centric View

by Sage (UK) Limited

August 2008 - (Free Research) This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.

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Taking On-Demand CRM Integration to the Next Level

by Oracle Corporation

June 2008 - (Free Research) This white paper discusses current integration challenges facing businesses with mixed deployments and presents Oracle’s vision and solution for comprehensive integration with Oracle’s Siebel CRM On Demand.

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E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes

by Angel.com

November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.

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How to Ensure That Your Employees Will Want to Use CRM

by CDC Software - Ross Enterprise

September 2008 - (Free Research) This paper outlines the technology building blocks that will enable you to create an information-rich environment that empowers your workforce to perform at its peak and use data to its fullest--without having to become IT experts.

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Customer Support Solution

by Extraview Corporation (E-mail this company)

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.

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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

by CDC Software - Pivotal CRM (E-mail this company)

November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters.

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