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CRM without Compromise: A Strategy for Profitable Growth
by: SAP America Inc.

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by: Information Builders Inc..

Actuate Performancesoft Suite: Performance Management Solution
by: Actuate.


	Topics related to your search: Contact Center Management \| Customer Relationship Management (CRM) \| Business Intelligence Solutions \| Customer Service (General) \| Enterprise Resource Planning (ERP) \| Help Desk and Call Management \| Disaster Recovery \| Virtualization \| Automatic Call Distribution ACD \| Call Center Management

Roadmap for Implementing a Multi-Site IP Contact Center

by Avaya Inc.

May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.

(WHITE PAPER)

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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations

by CosmoCom, Inc.

October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.

(WHITE PAPER)

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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center

by Infor

March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.

(WHITE PAPER)

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White Paper: The Windows Mobile Netbook for the Enterprise with Low TCO

by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.

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Accelerating Emergency Response for Compliant and Efficient Incident Management

by Avaya Inc.

July 2008 - (Free Research) This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations.

(WHITE PAPER)

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Thriving in an Economic Downturn

by Avaya Inc.

August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.

(WHITE PAPER)

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Best Practices for Home Agents

by Avaya Inc.

June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.

(WHITE PAPER)

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Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks that Threaten ROI

by OnDemand Software (E-mail this company)

May 2007 - (Free Research) This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and identifies the capabilities – contained in an effective synchronized content development platform – that mitigate the risks and maximize the opportunities for valuable returns on CRM investments and competitive advantage.

(WHITE PAPER)

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Essential Steps for Troubleshooting .NET Application Problems

by AVIcode, Inc.

January 2008 - (Free Research) This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience.

(WHITE PAPER)

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Automating Performance Management: Five Common Mistakes to Avoid

by Workscape

June 2008 - (Free Research) This white paper describes some of the missteps and lessons learned from implementing automated performance management and what companies can do to avoid them.

(WHITE PAPER)

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Application Monitoring: Best Practices for Application Performance

by AVIcode, Inc.

January 2008 - (Free Research) This white paper explores how to optimize application availability and reliability through an always on approach to application monitoring that combines reactive and proactive techniques.

(WHITE PAPER)

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience

by Avaya Inc.

July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.

(WHITE PAPER)

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6 Steps To ERP Implementation Success

by IFS

February 2008 - (Free Research) Implementing ERP, CRM, EAM is complicated. Here are six simple steps to take in order to manage that complexity.

(WHITE PAPER)

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Preparing for the Unexpected: Utilizing Avaya to Help Build Your Communications Continuity Capability

by Avaya Inc.

August 2008 - (Free Research) This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.

(WHITE PAPER)

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From Cold to Hot: Lead Nurturing Programs That Generate Sales

by Vtrenz, Inc

August 2008 - (Free Research) This white paper explains the importance of lead nurturing—in the lead management process. It takes a look at best practices for nurturing leads in today’s competitive business environment, and offers advice for implementing a lead-nurturing program.

(WHITE PAPER)

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Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?

by Genesys

June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.

(WHITE PAPER)

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Implementing a Telecommuting Program

by Avaya Inc.

June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.

(WHITE PAPER)

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Go Green and Increase Profitability with Virtual Contact Centers

by Avaya Inc.

June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.

(WHITE PAPER)

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IFS Enterprise Asset Management - EAM / CMMS

by IFS

IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.

(SOFTWARE PRODUCT)

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MySQL Cluster™ on Multi-Core Intel Xeon™ Using Dolphin Express™: Delivering ‘Real-Time’ Response to the Database Market

by Dolphin Interconnect Solutions

October 2008 - (Free Research) In this technical white paper we show how MySQL Cluster on Multi-Core Intel Xeon based on the Intel Core2™ micro-architecture in combination with the Dolphin Express cluster.

(WHITE PAPER)

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10 Best Practices for Server Virtualization Planning

by AT&T Corp

September 2008 - (Free Research) This white paper describes the top ten best practices to consider when embarking on a server virtualization project.

(WHITE PAPER)

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The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing

by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research) The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.

(WHITE PAPER)

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Syncsort Backup Express Advanced Protection Manager

by Syncsort

April 2008 - (Free Research) Organization's need effective data protection solutions in order to meet today's business demands. Read this white paper to learn about an integrated suite of advanced D2D data protection solutions that ensure business continuity in all environ...

(WHITE PAPER)

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Benchmarking Your Virtualization Stage: Compare Your Progress to Other IT Departments

by Agilysys-Sun Technology Solutions

October 2008 - (Free Research) Are the virtualization challenges you face typical? This white paper draws upon a survey of your IT peers to show the typical obstacles and progress of IT shops around virtualization (e.g. technical complexities, skill set deficiencies, and cost control).

(WHITE PAPER)

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What is the Case for Storage Management?

by Agilysys-Sun Technology Solutions

October 2008 - (Free Research) Understanding the storage challenges that your peers face can help you assess and address storage problems in your own virtualized data center. Read this white paper to learn about the state of storage management in IT based on a survey of 347 IT...

(WHITE PAPER)

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