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CRM without Compromise: A Strategy for Profitable Growth
by: SAP America Inc.

WebFOCUS Operational Enterprise Business Intelligence
by: Information Builders Inc..

Actuate Performancesoft Suite: Performance Management Solution
by: Actuate.


	Topics related to your search: Customer Service (General) \| Customer Relationship Management (CRM) \| Business Intelligence Solutions \| Business Process Management (BPM) \| Telephony/ CTI/ VOIP \| Remote Administration \| Remote Access Technologies \| Technology ROI Tools \| Network Management \| Customer Experience Management (CEM)

Integrating Unified Communications into Business Applications to Improve Customer Service

by IBM

September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.

(VIDEOCAST)

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e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration

by InQuira Inc

October 2008 - (Free Research) This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.

(WHITE PAPER)

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Warranty Management as Your Competitive Differentiator: How to Reduce Costs and Improve Customer Satisfaction

by SAS Institute Inc.

September 2008 - (Free Research) Read on for a discussion of ten business realities constraining today’s warranty management programs - and what progressive companies should be doing about them.

(WHITE PAPER)

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Dispatch Direct: Service Call Dispatching

by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.

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Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform

by Exstream Software

April 2008 - (Free Research) The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…

(WHITE PAPER)

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Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service

by Avaya Inc.

June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.

(WHITE PAPER)

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Uptime Software

by Dell, Inc.

September 2008 - (Free Research) Learn how uptime software has improved customer service through virtualization. uptime is now able to rapidly deploy virtual machines to replicate customer environments and close support requests quickly.

(CASE STUDY)

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Avoiding Data Integration Pitfalls

by Pitney Bowes Group 1 Software

May 2008 - (Free Research) In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.

(WEBCAST)

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Deploying Microsoft® SQL Server™ 2005 Standard Edition with SP2 Using the Dell™ PowerVault™ MD3000i iSCSI Storage Array

by Dell, Inc.

August 2008 - (Free Research) This white paper provides an architectural overview and configuration guidelines for deploying Microsoft SQL Server 2005 on Dell PowerEdge servers with the Dell PowerVault MD3000i iSCSI storage array.

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ShopVue - Paperless Dispatch with Graphical Sequencer

by Casco Development, Inc.

Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard. The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.

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Holistic Customer Strategies for the Enterprise: Peppers and Rogers Report on the Payoffs

by Infor

February 2008 - (Free Research) A single view of the customer includes adoption and governance issues that help an enterprise act as a customer advocate, predict lifetime value, and effectively segment its customer base.

(WHITE PAPER)

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Airgas: Sap Business Transformation Study

by SAP America Inc

June 2008 - (Free Research) Airgas was looking for a single solution that could ensure a quick return on investment, SAP NetWeaver MDM offered the broad functionality, robust architecture, and ability to manage rich product content that Airgas required.

(CASE STUDY)

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Improving Customer Service in SMBs through Collaborative Tools

by Cisco Systems, Inc.

February 2008 - (Free Research) Employees at SMBs have the same need to collaborate as larger businesses. Advanced collaboration tools have become more affordable, easier to use, and easier to deploy and maintain. Learn how collaboration tools can help your business.

(WHITE PAPER)

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Application Delivery Networks: the New Imperative for IT Visibility, Acceleration and Security

by Blue Coat

October 2008 - (Free Research) Read this white paper to learn valuable ways to improve customer service and access more business intelligence, ensure fast and responsive application delivery and protect users, systems and applications from malicious threats.

(WHITE PAPER)

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Captaris® Alchemy®: Document Management Software

by Captaris, Inc.

Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable set of tools that are easy to use and deploy throughout the information lifecycle management (ILM) stages.

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Intelligent Call Handling - Optio Improves Customer Responsiveness

by Cisco Systems, Inc.

February 2008 - (Free Research) Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.

(WEBCAST)

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Improve the Efficiency and Productivity of Healthcare Workers--with NetMotion Wireless’ Award-winning Mobile VPN Software, Mobility XE

by NetMotion Wireless

June 2008 - (Free Research) Mobility XE has proved to be a vital component acting as the fulcrum in maintaining the wireless connection, and giving clinicians access to their applications.

(WHITE PAPER)

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Numara® FootPrints 8: Service Management that Serves the Business

by Numara Software

March 2008 - (Free Research) The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.

(WEBCAST)

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Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution

by NTR Global

September 2008 - (Free Research) In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support.

(CASE STUDY)

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Dialogue Live

by Exstream Software

Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.

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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

by NTR Global

September 2008 - (Free Research) On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.

(WHITE PAPER)

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Video Telephony: Completing the Picture of Unified Communications Effectiveness

by TANDBERG

July 2008 - (Free Research) Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.

(WHITE PAPER)

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How to Ensure That Your Employees Will Want to Use CRM

by CDC Software - Ross Enterprise

September 2008 - (Free Research) This paper outlines the technology building blocks that will enable you to create an information-rich environment that empowers your workforce to perform at its peak and use data to its fullest--without having to become IT experts.

(WHITE PAPER)

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Ten Tips for Increasing Operational Efficiency

by Cisco Systems, Inc.

February 2008 - (Free Research) This document explains the 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition.

(WHITE PAPER)

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Teleworking: Real Value for Virtual Workers

by Avaya Inc.

June 2008 - (Free Research) The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.

(WHITE PAPER)

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